Elizabeth Adkins
Belleville,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and goal oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Once Upon A Child
01.2018 - Current
- Assisted large volume of customers each day with positive a attitude and focused on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback for the company.
- Maintained a high level of product knowledge, providing accurate information to customers and new trainees on board.
- Answered customer phone calls when needed to assist with any company questions to avoid long hold times.
- Followed company safety and health policies in the work environment accompanied by state law.
- Demonstrated ability when assigned multiple tasks such as cashiering duties or assisting in other store departments on the floor as needed.
- Conducted regular price checks, ensuring accurate pricing on products and displays throughout the store.
- Trained 10+ new hires on company policies and procedures
Education
GED -
Southwestern Illinois College
Belleville, IL07.2012
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Upselling strategies
- Store maintenance
- De-Escalation Techniques
- Recordkeeping strengths
- Attention to Detail
- Data Entry
Timeline
Customer Service Associate
Once Upon A Child
01.2018 - Current
GED -
Southwestern Illinois College
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