Elizabeth Antonelli
Berwick,ME
Summary
Friendly and efficient customer service associate devoted to maximizing customer satisfaction with exceptional service and support. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
15
15
years of professional experience
Work History
Veterinary Receptionist
Great Brook Animal Care
Lebanon, ME
03.2023 - Current
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Ensured that all safety protocols were followed while handling animals in the facility.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Processed payments from clients including cash, credit cards, and checks.
- Straightened up waiting room to maintain neat and organized space.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Customer Service Associate
Home Depot
Somersworth, NH
01.2022 - 01.2023
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Addressed inquiries, resolved customer issues and managed customer relations.
Shift Supervisor
CVS Pharmacy
Groton, CT
12.2009 - 07.2021
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Completed daily tasks such as checking inventory and stocking product.
Education
High School Diploma -
Pentucket Regional Sr High School
West Newbury, MA06.2002
Skills
- Customer-oriented
- Credit card payment processing
- Inbound and Outbound Calling
- Processes and procedures
- Problem Resolution
- Goal-oriented
Timeline
Veterinary Receptionist
Great Brook Animal Care
03.2023 - Current
Customer Service Associate
Home Depot
01.2022 - 01.2023
Shift Supervisor
CVS Pharmacy
12.2009 - 07.2021
High School Diploma -
Pentucket Regional Sr High School
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