Elizabeth Ayala
Chandler,AZ
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
8
8
years of professional experience
Work History
Front Desk Associate
Tide Dry Cleaners
11.2021 - Current
- Completed store opening and closing procedures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-out process.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
Shift Lead
Tide Dry Cleaners
06.2022 - 07.2023
- Completed store opening and closing procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Collected, arranged, and input information into database system.
Delivery Partner
Amazon
01.2022 - 10.2023
- Delivered over 40 packages per shift to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions, and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Determined the quickest and safest routes for delivery by using effective planning and organizational skills.
Office Administrative Assistant
JR Lath And Stucco LLC
02.2019 - 12.2021
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Tax Preparer Assistant
Tax MSI
02.2016 - 02.2017
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Maintained compliance by adhering to current tax laws and regulations.
- Analyzed financial records to verify accuracy of tax returns.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Researched complex tax issues utilizing online resources and professional tax software.
- Calculated estimated tax payments for clients.
- Utilized tax software to prepare returns and meet deadlines.
Education
High School Diploma -
Smart Horizon's Career Online Education
Kansas City, MO10.2021
Skills
- Office Administration
- Bilingual
- Credit Card Handling
- Guest Relations
- Cash Handling
- Conflict Management
- Problem-Solving Skills
- Time Management
- Hiring and Training
- Store Opening and Closing
- Retail Employee Training
- Detail Oriented
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Lead
Tide Dry Cleaners
06.2022 - 07.2023
Delivery Partner
Amazon
01.2022 - 10.2023
Front Desk Associate
Tide Dry Cleaners
11.2021 - Current
Office Administrative Assistant
JR Lath And Stucco LLC
02.2019 - 12.2021
Tax Preparer Assistant
Tax MSI
02.2016 - 02.2017
High School Diploma -
Smart Horizon's Career Online Education
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