Elizabeth Beck
Evansville,IN
Overview
23
23
years of professional experience
Work History
Member Services
Genesis Health Clubs
12.2023 - Current
Sales Associate/ Top Seller
Bath and Body Works, Limited Brands
09.2017 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Group Fitness Instructor
Genesis Health Clubs
02.2003 - Current
Billing Manager
Tri State Athletic Club
03.2018 - 11.2023
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Worked with customers to develop payment plans and bring accounts current.
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
Education
BS Community And Commercial Recreation
East Carolina University
Greenville, NC12.1993
Timeline
Member Services
Genesis Health Clubs
12.2023 - Current
Billing Manager
Tri State Athletic Club
03.2018 - 11.2023
Sales Associate/ Top Seller
Bath and Body Works, Limited Brands
09.2017 - Current
Group Fitness Instructor
Genesis Health Clubs
02.2003 - Current
BS Community And Commercial Recreation
East Carolina University
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