Elizabeth Benish
Seattle,WA
Summary
Focused office coordinator with several years of experience. Enthusiastic and well-organized with drive for continuous improvement. Adept in implementing process enhancements to boost team productivity and office efficiency.
Overview
17
17
years of professional experience
Work History
Office Coordinator
PNW Physical Therapy
Everett , WA
03.2023 - Current
- Greeted and checked-in patients upon arrival to the office.
- Assisted with scheduling appointments for physicians and specialists in accordance with their availability.
- Answered incoming calls from patients and provided basic information about services offered by the office.
- Conducted pre-registration interviews with new patients over the phone prior to their visit to ensure all necessary paperwork was completed accurately prior to appointment time.
- Reviewed account balances regularly to identify any discrepancies or outstanding payments due.
- Served as a liaison between the practice manager and other departments within the organization.
- Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume practice.
Patient Account Representative
Planned Parenthood
Everett , WA
11.2018 - 03.2023
- Provided customer service to patients regarding billing inquiries and account information.
- Processed payments from patients and maintained accurate records of all transactions.
- Researched discrepancies in patient accounts to determine appropriate resolution.
- Interacted with other departments within the organization such as finance, accounting, IT, and Human Resources when necessary.
- Worked closely with insurance companies to obtain authorization for services rendered.
Paralegal Assistant
Attorney James Walsh
Lynnwood , WA
11.2007 - 11.2018
- Prepared trial notebooks for court proceedings.
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Created spreadsheets to track case information and deadlines.
- Collaborated with attorneys in all stages of litigation process.
- Participated in mediation sessions by preparing necessary materials and taking notes during meetings.
- Attended court proceedings to observe trials or hearings.
- Proofread documents prior to filing them with courts or submitting them to opposing counsels.
Education
High School Diploma -
Ballard High School
Seattle, WA06-1996
Skills
- Office Management
- Office Administration
- Calendar Management
- Scheduling expertise
- Account Reconciliation
Timeline
Office Coordinator
PNW Physical Therapy
03.2023 - Current
Patient Account Representative
Planned Parenthood
11.2018 - 03.2023
Paralegal Assistant
Attorney James Walsh
11.2007 - 11.2018
High School Diploma -
Ballard High School
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