Elizabeth Browning
San Francisco,CA
Summary
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Hostess
SPIN
San Francisco, CA
12.2022 - Current
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Took reservations from patrons by phone or online.
Server/Host
Underdog Tres
San Francisco, CA
08.2021 - 09.2025
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Provided exceptional service to a high volume of daily customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, and restocking supplies.
Cashier/Sandwich Artist
Blue Fog Market
San Francisco, CA
01.2021 - 08.2025
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
Bachelor of Science - Physiology
San Francisco State University
San Francisco, CA05-2025
Skills
- Special requests accommodation
- Dispute mediation
- Policy enforcement
- Exceptional communication
- Team management
- Phone etiquette
- Hospitality service expertise
Certification
- Food Handlers
Timeline
Lead Hostess
SPIN
12.2022 - Current
Server/Host
Underdog Tres
08.2021 - 09.2025
Cashier/Sandwich Artist
Blue Fog Market
01.2021 - 08.2025
Bachelor of Science - Physiology
San Francisco State University
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