Makayla Dean
Tucson,AZ
Summary
Results-driven customer service representative with 5 years of experience in fast-paced retail environments, recognized for achieving high levels of customer satisfaction. Demonstrates strong communication skills and a proactive approach to problem-solving. Committed to fostering a positive team atmosphere while supporting organizational objectives and enhancing service delivery.
Overview
6
6
years of professional experience
Work History
Lead Hostess
Omni Tucson National Resort
06.2024 - Current
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
Restaurant Hostess
Trestles Coastal Cuisine
01.2022 - 06.2023
- Completed daily side work and opening and closing duties without fail.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Seated patrons based on guest preferences and seating availability.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
Restaurant Hostess
Ohana Grill
08.2021 - 01.2022
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Customer Service Cashier
Byron Wheeler
05.2020 - 08.2020
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Barn Manager
Jason Seedig
05.2019 - 08.2019
- Assisted in hosting equestrian events at the facility by coordinating logistics such as venue setup, participant registration, hospitality services delivery among others.
- Developed detailed plans based on broad guidance and direction.
- Implemented effective feeding programs tailored to individual horses'' nutritional needs, resulting in improved performance and overall health.
Education
No Degree - Communication, Marketing, And Public Relations
University of Arizona
Tucson, AZ05.2027
High School Diploma -
Castle View High School
Castle Rock, CO05.2023
Skills
- Seating arrangements
- Dining room management
- Table assignment
- Promotions execution
- Server oversight
- Dispute mediation
- Menu design
- Restaurant operations
- Reservations coordination
- Special requests accommodation
Affiliations
- DECA
- American Marketing Association (AMA)
- Professional Women's Business Association (PWBA)
Timeline
Lead Hostess
Omni Tucson National Resort
06.2024 - Current
Restaurant Hostess
Trestles Coastal Cuisine
01.2022 - 06.2023
Restaurant Hostess
Ohana Grill
08.2021 - 01.2022
Customer Service Cashier
Byron Wheeler
05.2020 - 08.2020
Barn Manager
Jason Seedig
05.2019 - 08.2019
No Degree - Communication, Marketing, And Public Relations
University of Arizona
High School Diploma -
Castle View High School
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