Elizabeth Cassa
Apache Gold Casino
Peridot,USA
1
Language
1
Certification
9
years of professional experience
Dedicated Hospitality Professional skilled in beverage preparation, bar inventory management, and enhancing customer satisfaction. Focused on collaboration and adaptability while delivering high-quality service in fast-paced environments. Committed to maintaining cleanliness and organization, fostering positive experiences for patrons.
Work History
Bartender
4 Months- Maintain exceptional cleanliness of bar area to enhance guest experience and operational efficiency.
- Process payments accurately using point-of-sale systems, ensuring swift transaction handling.
- Collaborate with kitchen staff to synchronize food and beverage service for optimal guest satisfaction.
- Manage inventory levels, placing orders as needed to maintain stock without overages or shortages.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
NEMT-Driver
2 Years 4 Months- Conducted routine vehicle inspections and maintenance to guarantee reliability and performance.
- Coordinated schedules for timely deliveries, optimizing routes to enhance efficiency.
- Assisted in training new drivers on safety protocols and operational procedures.
- Maintained accurate records of transportation activities, ensuring accountability and transparency.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Players Club Representative
3 Months- Assisted customers in using club card while managing phone inquiries
- Provided exceptional customer service to enhance player satisfaction and loyalty.
- Assisted in managing player accounts and rewards programs for optimal engagement.
- Coordinated promotional events to drive participation and revenue growth.
EVS Housekeeping
5 Months- Performed cleaning and sanitizing tasks, mopped, swept, disinfected walls, and cleaned high-traffic areas.
- Maintained cleanliness and sanitation standards in patient areas, ensuring compliance with health regulations.
- Operated cleaning equipment and chemicals safely, following established protocols for effective disinfection.
- Assisted in training new staff on cleaning procedures and safety measures to promote team efficiency.
Casino Cage Cashier
6 Months- Facilitated ticket exchanges to enhance customer satisfaction. a for customers for payout, ensures the cash drawer is balanced at all time, verifies customers when doing a cash advance. Balance banks before and after all shifts.
- Processed cash transactions accurately and efficiently at casino cage.
- Managed customer inquiries and resolved issues promptly to enhance guest experience.
- Maintained compliance with gaming regulations and internal policies during all transactions.
Gift Shop Cashier
3 Years- Processed customer transactions accurately, inventory monthly, good customer service.
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Managed cash drawer, ensuring accurate balance and accountability.
- Assisted customers with product inquiries and provided exceptional service.
Room attendent
6 Months- Cleaned guest rooms thoroughly after check-out to ensure guest satisfaction.
- Maintained cleanliness and organization of guest rooms to enhance visitor satisfaction.
- Inspected and replenished room amenities, ensuring compliance with resort standards.
- Collaborated with housekeeping team to optimize workflow and improve efficiency.
Food and Beverage Server
8 Months- Served soda and water to casino guests while collecting drinks from the bar.
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Managed cash transactions efficiently, maintaining accuracy in billing processes.
Education
High school diploma or GED - General Studies
Skills
Point-of-sale systems
Guest services
Cashiering (3 years)
Cash handling (3 years)
Bartending techniques
Driving (1 year)
Van driver
Delivery driver experience
Mixology techniques
Bus driving
Cash management
Phone etiquette (4 years)
Phone etiquette
Alcohol safety practices
Customer engagement
Cleaning experience
Food safety regulations
Industrial cleaning
Customer service
Hazmat
Mobile devices
Patient interaction
Communication skills
Service industry knowledge
Bar cleanliness standards
Organizational skills
Certification
- Driver's License
- First Aid Certification
- CPR Certification
- Food Handler Certification
Languages
English
Timeline
Bartender
Apache Gold Casino
06.2026 - CurrentRead More
NEMT-Driver
San Carlos Apache Tribe
01.2024 - 05.2026Read More
Players Club Representative
Apache Gold Casino Resort
07.2023 - 10.2023Read More
EVS Housekeeping
San Carlos Apache Healthcare
09.2022 - 02.2023Read More
Casino Cage Cashier
Apache Gold Casino Resort
03.2022 - 09.2022Read More
Gift Shop Cashier
Apache Gold Casino Resort
08.2019 - 08.2022Read More
Room attendent
Apache Gold Casino Resort
06.2018 - 12.2018Read More
Food and Beverage Server
Apache Gold Casino Resort
04.2017 - 12.2017Read More
San Carlos High School
High school diploma or GED from General Studies
Read More