Elizabeth Castillo
Greenwood,AR
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
12
12
years of professional experience
Work History
Owner
Innovative Creations
09.2018 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Hairstylist
Shades Of Style
01.2014 - 05.2015
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
Quality Associate
Grifols Biomat USA
08.2006 - 08.2012
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Monitored product standards and quality-control programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
- Scheduled appointments for patients.
- Answered phones.
- Entered and updated donor information.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire Universtiy
Manchester, NH12.2022
Skills
- Employee Motivation and Performance
- Telephone Etiquette
- Attention to Detail
- Schedule Management
- Conflict Resolution
- Patient Registration
- Critical Thinking
- Data Entry
- Computer Skills
- Patient Scheduling
Timeline
Owner
Innovative Creations
09.2018 - Current
Hairstylist
Shades Of Style
01.2014 - 05.2015
Quality Associate
Grifols Biomat USA
08.2006 - 08.2012
Bachelor of Science - Healthcare Administration
Southern New Hampshire Universtiy
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