Elizabeth Castronovo
Oceanside,NY
Summary
Dynamic and detail-oriented professional with a proven track record at Healthtrax Fitness, excelling in customer service and appointment scheduling. Recognized for enhancing client satisfaction and retention through effective problem-solving and team collaboration. Committed to maintaining confidentiality and delivering exceptional experiences in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Healthtrax Fitness
Garden City, NY
11.2025 - 05.2026
- Greeted and assisted clients, ensuring a welcoming atmosphere at reception area.
- Managed phone inquiries, providing accurate information and resolving issues promptly.
- Scheduled appointments using scheduling software, optimizing client flow throughout the day.
- Maintained cleanliness and organization of front desk area to enhance visitor experience.
- Processed membership registrations and renewals efficiently, contributing to client retention efforts.
- Collaborated with team members to address client needs and improve service delivery.
- Handled cash transactions accurately, ensuring proper financial documentation for daily operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Greeted visitors warmly, creating positive first impression of organization.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected cash and credit card payments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
Dog Daycare Attendant
Dogtopia
Garden City, NY
08.2025 - 10.2025
- Supervised playgroups to ensure safe interactions among dogs of varying sizes and temperaments.
- Maintained cleanliness of facility by regularly cleaning play areas, kennels, and equipment for optimal health standards.
- Monitored dog behavior and health, promptly reporting any concerns to management or veterinary staff as needed.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Enhanced staff collaboration by participating in regular team meetings focused on improving efficiency, safety standards, and overall quality of care provided.
- Implemented effective training techniques for basic commands, improving dogs' responsiveness and obedience.
- Strengthened customer loyalty by going above and beyond in addressing concerns and providing solutions to any issues.
- Maintained detailed records of each dog's behavior, preferences, and health concerns, enabling personalized care and attention.
- Streamlined check-in and check-out process, making it more efficient for both staff and pet owners.
- Promoted positive atmosphere, leading to repeat business and referrals through exceptional care and customer service.
- Adapted to each dog's unique needs and personality, ensuring tailored approach to care that maximized comfort and happiness.
- Reduced anxiety in new or nervous dogs by using calming techniques and providing one-on-one attention, fostering more welcoming environment.
- Ensured safe and engaging environment for dogs by closely monitoring their interactions and promptly addressing any signs of distress or aggression.
- Boosted team morale and efficiency by sharing knowledge and tips on dog behavior and care with new staff members.
- Improved overall cleanliness and hygiene by rigorously following cleaning protocols for both indoor and outdoor play areas.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
Education
GED -
Nassau Community College
Garden City, NY04.2026
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Scheduling appointments
- File organization
- Sensitive information handling
- Work prioritization
- Confidentiality handling
- Performance improvement
- Phone etiquette
- Data confidentiality
- Visitor registration
- Appointment confirmation
- Customer complaint resolution
- Courteous and professional
- Greeting and seating clients
Timeline
Front Desk Receptionist
Healthtrax Fitness
11.2025 - 05.2026
Dog Daycare Attendant
Dogtopia
08.2025 - 10.2025
GED -
Nassau Community College