Elizabeth Chavoya
Avalon,CA
Summary
Customer service experienced and motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. A total team player and positive attitude.
Overview
9
9
years of professional experience
Work History
Server
The Lobster Trap
02.2015 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Cosmetologist
Island Breeze Spa & Salon
09.2018 - 04.2021
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, and handled payments.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
Retail Sales Associate
Knuckles Suits You
05.2017 - 10.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Managed cash register after end of shift to balance and record accurate transactions.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Cosmetology License - Cosmetology
Golden West College
Huntington Beach, CA10.2015
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Cleanliness standards
- Service prioritization
- Sales expertise
Languages
Spanish
Native or Bilingual
Timeline
Cosmetologist
Island Breeze Spa & Salon
09.2018 - 04.2021
Retail Sales Associate
Knuckles Suits You
05.2017 - 10.2019
Server
The Lobster Trap
02.2015 - Current
Cosmetology License - Cosmetology
Golden West College
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