Elizabeth Chiesa
San Diego,CA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 18 years of relevant work experience to your team. Detail-oriented and knowledgeable in primary care services. Skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational spanish abilities.
Overview
18
18
years of professional experience
Work History
Clinic Clerk II
Kaiser Permanente
Escondido, CA
06.2013 - Current
- Answered high volume of telephone calls and assisted with scheduling appointments.
- Assisting with scheduling errors and rescheduling.
- Worked on providers schedules.
- Interpreting services for spanish speaking patients in person or over the phone.
Service Representative
Kaiser Permanente
Carlsbad, CA
04.2009 - 06.2013
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Accepted payments and updated accounts with latest information.
Customer Support Specialist
Kaiser Permanente
San Diego, CA
10.2004 - 03.2009
- Answered high volume of calls in a call center setting for nurse triage.
- Determined level of priority for nurse que after asking screening questions.
- Interpreting service for Spanish speaking patients over the phone.
Education
High School Diploma -
Fallbrook High School
Fallbrook, CA07.1998
Skills
- Appointment Scheduling
- Provided excellent customer service
- interpreter services
Languages
Spanish
Native or Bilingual
Timeline
Clinic Clerk II
Kaiser Permanente
06.2013 - Current
Service Representative
Kaiser Permanente
04.2009 - 06.2013
Customer Support Specialist
Kaiser Permanente
10.2004 - 03.2009
High School Diploma -
Fallbrook High School
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