Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Cooper

Huntington,WV

Summary

Strategic employee with eight years of customer service experience. Committed to maintaining relationships with clients to increase profit channels and guest satisfaction. Proven leader with skill in multitasking and managing customer accounts for enhancing product sales and increasing productivity through effective networking and sales. Eager team builder with a positive demeanor and fantastic leveraging and persuasion skills.

Overview

8
8
years of professional experience

Work History

Sales Professional

Ashley Home Store
03.2022 - Current
  • Worked closely with cross-functional teams, such as customer support and technical services, to ensure seamless delivery of solutions that met client expectations.
  • Negotiated favorable contracts with clients, securing long-term partnerships and steady revenue streams.
  • Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
  • Increased sales revenue by identifying and targeting high-potential markets and customer segments.
  • Contributed to the success of annual performance review processes by preparing necessary materials for managers'' evaluations of their teams'' performance levels.
  • Developed strong written and verbal communication skills.
  • Drafted technical documents, social media posts and internal memoranda.
  • Collaborated with managers to identify and address guest issues.

Server

Ale House
07.2021 - 03.2022
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • · Significantly increased guest check averages by promoting appetizers, specialty items, and wine selections.
  • · Collaborated in creating attractive front-of-house displays to market new products.

Server

Red Lobster
08.2018 - 07.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Inspected dishes and utensils for cleanliness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Assistant Manager

Coopers Grill And Shake Shop
04.2016 - 08.2018
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Education

Bachelor of Arts - Psychology

Marshall University
Huntington, WV

Skills

  • Sales and marketing strategies
  • Client Presentations
  • Team Leadership
  • Office 360
  • Communication
  • Conflict resolution
  • Empathy
  • Scheduling
  • Organization
  • Teamwork
  • Multi-Tasker

Timeline

Sales Professional

Ashley Home Store
03.2022 - Current

Server

Ale House
07.2021 - 03.2022

Server

Red Lobster
08.2018 - 07.2021

Assistant Manager

Coopers Grill And Shake Shop
04.2016 - 08.2018

Bachelor of Arts - Psychology

Marshall University

Similar Profiles

CREATE PROFILE
Elizabeth Cooper