Elizabeth Copeland
Savannah,TN
Summary
Dedicated Pharmacy Technician with proven expertise at Walmart Pharmacy in medication dispensing and inventory control. Skilled in optimizing workflows and ensuring compliance with HIPAA regulations. Recognized for exceptional problem-solving abilities and delivering outstanding customer service, enhancing patient satisfaction and operational efficiency. Proficient in insurance verification and pharmaceutical calculations.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Walmart Pharmacy
03.2021 - Current
- Assisted in prescription preparation and medication dispensing processes.
- Maintained inventory accuracy through regular stock checks and ordering supplies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated pharmacy software for prescription processing and patient record management.
- Trained new team members on operational procedures and best practices.
- Collaborated with pharmacists to ensure compliance with safety protocols and regulations.
- Monitored expiration dates of medications, ensuring timely removal of outdated stock.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Implemented improved workflow processes, increasing the efficiency of prescription filling operations.
- Collaborated with healthcare providers to resolve medication-related issues promptly.
- Maintained records of prescriptions and patient profiles, ensuring confidentiality and accuracy.
- Trained new pharmacy staff on operational procedures and best practices for customer service.
- Conducted medication therapy reviews, enhancing patient safety and ensuring optimal outcomes.
- Processed and dispensed medications accurately, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in managing inventory levels, contributing to efficient stock control.
Education
High School Diploma - CNA
Hardin County High School
Savannah, MO05.1995
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Answering customer questions
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- Pharmacy ethics
- HIPAA
- Pharmacy and customer records management
- Drug inventory control
- Labeling accuracy
- Drug safety
- Pharmaceutical calculations
- Stocking shelves
- Processing payments
- Interpreting and processing medication orders
- Medication labels
- Verifying orders
- Receiving incoming supplies
- Medication storage procedures
Timeline
Pharmacy Technician
Walmart Pharmacy
03.2021 - Current
High School Diploma - CNA
Hardin County High School