Summary
Work History
Education
Skills
Languages
Timeline
Generic

Elizabeth Cortes

Yuba City,CA

Summary

Dynamic sales and customer support manager with a proven track record at Fanatics, enhancing customer engagement and retention. Skilled in team leadership and decision-making, I developed training programs that improved service quality and streamlined processes, resulting in faster response times. Passionate about driving results and fostering positive client relationships.

Experienced with managing sales and customer support teams to enhance overall performance. Utilizes strategic planning and customer relationship management to drive business objectives. Track record of effectively leading teams and resolving complex customer issues.

Work History

Manager, Sales and Customer Support

Fanatics
Dallas Tx
2025 - 2026
  • Led sales initiatives to enhance customer engagement and retention strategies.
  • Streamlined support processes, improving response times and resolution rates.
  • Developed training programs for team members to elevate product knowledge and service quality.
  • Analyzed customer feedback to implement improvements in service delivery and product offerings.
  • Collaborated with cross-functional teams to align on sales goals and customer experience objectives.
  • Created performance metrics dashboards to monitor team effectiveness and identify areas for growth.
  • Analyzed customer feedback data to identify areas requiring improvement or adjustments in our services or products.

Front Desk Receptionist

All Drivers Insurance
Yuba City, CA
2020 - 2024
  • Greeted clients and visitors, providing exceptional customer service and support.
  • Managed multi-line phone system, directing calls and taking messages efficiently.
  • Scheduled appointments, ensuring optimal use of time and resources for staff and clients.
  • Maintained organized front desk area, enhancing overall office efficiency and professionalism.
  • Assisted clients with inquiries about services, fostering positive relationships and satisfaction.
  • Implemented filing system for client records, increasing accessibility and organization within office operations.

Education

High School Diploma -

Corning High School
Corning, CA

Skills

Customer service

Team leadership

Time management

Decision-making

Languages

Spanish and English
Full Professional

Timeline

Manager, Sales and Customer Support

Fanatics
2025 - 2026

Front Desk Receptionist

All Drivers Insurance
2020 - 2024

High School Diploma -

Corning High School

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Elizabeth Cortes