Summary
Overview
Work History
Education
Skills
Reading, love my two fur babies, spending time with family, mountains are my getaway.
Timeline
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Elizabeth Crisp

Winston-Salem,NC

Summary

Proven track record in enhancing customer satisfaction and loyalty, demonstrated at Merle Norman Cosmetics Studio through personalized beauty consultations and strategic promotional events. Skilled in cash handling and relationship building, I excel in creating positive first impressions and fostering professional environments. Achieved significant improvements in guest relations and team collaboration.

Overview

24
24
years of professional experience

Work History

Front Desk Receptionist

BVI Sun Company
03.2015 - 05.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Resolved customer problems and complaints.

Sales Associate

Bath & Body Works
10.2011 - 10.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Beauty Manager

Merle Norman Cosmetics Studio
06.1992 - 06.2009
  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Developed and executed successful promotional events, driving increased sales and client loyalty.
  • Implemented new services in response to industry trends, maintaining a competitive edge in the market.

Education

High School Diploma -

Wesleyan Christian Academy
High Point
05.1987

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Problem-solving skills
  • Verbal and written communication
  • Oral and writing communication
  • Guest Relations
  • Payment Processing
  • Courteous and Professional
  • Relationship Building

Reading, love my two fur babies, spending time with family, mountains are my getaway.

Reading helps me to escape, takes me to another place and time. I have loved to read since at an early age and it has continued to this day. My daughter takes after me as she is a reader as well. I have two, adorable furbabies whom I love dearly. I had three until March of this year when I lost my Lab to cancer. I believe in rescuing and adopting animals as they need love too just like us. My dogs make me  happy and laugh and they are so loving. My family is very important to me as time goes by, I become increasingly aware I am not getting any younger but I won't let that stop me from doing my best to be there for them, spend quality time, and make the most out of memories. For my getaway from home, I love the mountains.....don't get me wrong, I enjoy the beach as well but there is something about the mountains that just makes me forget about any issues that may be going on in my life. I have so much relaxation and the beauty I see is God's wonderful creation. I may not be 20 or 30 something but I am wanting to find a job I can be fulfilled with, do my best, create friendships, and help everyone to have a great experience no matter the situation. 

Timeline

Front Desk Receptionist

BVI Sun Company
03.2015 - 05.2016

Sales Associate

Bath & Body Works
10.2011 - 10.2014

Beauty Manager

Merle Norman Cosmetics Studio
06.1992 - 06.2009

High School Diploma -

Wesleyan Christian Academy

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Elizabeth Crisp