Elizabeth Critzer
Ruckersville,VA
Summary
Dedicated front desk receptionist with exceptional customer service skills. Committed to enhancing guest experiences through effective communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Pet Paradise Resort
Charlottesville, VA
08.2024 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated reservations and maintained accurate booking records in reservation system.
- Collaborated with staff to enhance guest experiences through personalized service initiatives.
- Trained new front desk staff on operational procedures and customer service standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Sales Associate
Banners Hallmark
Waynesboro, VA
02.2024 - 08.2024
- Handled customer inquiries and resolved issues promptly, contributing to positive client relationships.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Sun Tan City
Waynesboro, VA
03.2022 - 10.2023
- Assisted customers in selecting tanning services and products, enhancing overall customer satisfaction.
- Educated clients on skin care and tanning options, promoting safe tanning practices.
- Maintained cleanliness and organization of salon facilities to ensure a welcoming environment.
- Processed transactions accurately using point-of-sale systems, ensuring efficient customer service.
- Collaborated with team members to meet sales goals and improve store performance.
- Monitored inventory levels and restocked products to prevent shortages, supporting operational efficiency.
- Participated in training sessions to stay updated on product knowledge and industry trends.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sesonal Sales Assosiate
Old Navy
Waynesboro, VA
10.2021 - 01.2022
Education
High School Diploma -
Home Schooled
Waynesboro, VASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Appointment scheduling
- Verbal and written communication
Timeline
Front Desk Receptionist
Pet Paradise Resort
08.2024 - Current
Sales Associate
Banners Hallmark
02.2024 - 08.2024
Sales Associate
Sun Tan City
03.2022 - 10.2023
Sesonal Sales Assosiate
Old Navy
10.2021 - 01.2022
High School Diploma -
Home Schooled