Elizabeth DeHoyos
Sports West Spa of the West
Sparks,NV
18
years of professional experience
To improve and enhance my Administrative Assistant and Customer Service skills. Being fluent in two languages will help me further knowledge in profession where I can apply skills to the company and sustain loyalty.
Experienced with managing front desk activities and maintaining a welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Work History
Receptionist
9 Months- Scheduled client appointments to ensure timely service
- Stock message room with towels and oils to ensure client comfort
- Maintain professional appearance
- Organize front lobby to create welcoming environment for clients
- Count in and out of the register
- Pay close attention to detail on forms and filing
- Meet Followed sanitation requirements to ensure a hygienic environment
- Performed closing procedures for spa office to prepare for next day
- Managed inventory by tracking supplies and equipment
- Restocked shelves and storage areas to ensure availability of products
- Prepare for parties
- Made return calls to clients to ensure satisfaction and follow-up
- Created promotional flyers to advertise monthly spa specials
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment schedules for clients, optimizing service availability and staff utilization.
Receptionist
5 Years 1 Month- Answered calls to address member inquiries and concerns
- Transfer calls to the sales office
- Prepared health drinks by blending ingredients according to recipes.
- Managed inventory levels by tracking supplies and materials.
- Take information for club wavers
- Use point of sale system
- Transferred calls to sales office to connect potential clients with services
- Took messages for management to ensure timely communication
- Fill out work tickets
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service
1 Year 11 Months- Make orders for customer in store, pick ups, delivery
- Reviewed and updated order status for customer inquiries
- Processed customer purchases at point of sale efficiently
- Look up products for customers
- Make returns/ store credit
- Process credit card application
- Pull registers at the end of the shift
- Verified availability of items for customer pick-up orders
- Balanced cash registers at end of shift to ensure accuracy
- Check the product in another store
- Managed order processing and cancellations in system
- Return items at the end of the shift to lock up cages
- Restock merchandise
- Performed opening and closing procedures for store operations
- Engaged with customers to facilitate retail sales
- Offered administrative and customer service support to customers.
Ticket Sale
7 Months- Make ticket purchases over the phone
- Handled cash and card transactions, maintaining financial accuracy
- Executed sales transactions
- Provided assistance to customers
- Processed ticket sales via phone
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Nutrition Service
1 Year 5 Months- Prepare, cook, and serve up to 400 students in a short amount of time
- Maintained cleanliness in dining area
- Followed proper temperature procedures to ensure food safety and quality for student meals
- Managed time effectively during meal preparation
- Prepared next day's lunch menu to streamline operations and enhance service efficiency
- Customer Service
- Provided exceptional customer service to students
- Handled cash transactions accurately
- Updated team on new procedures regularly
Administrative Assisting Finger Print Support Data Entry
1 Year 1 Month- Enter data on disposition on FBI and State database
- Entered disposition data into FBI and state databases for accurate record-keeping
- Reviewed criminal history records to verify accuracy
- File and pull finger print cards
- Prepared compliance letters for sealing of records, ensuring adherence to legal standards
- Researched and attached process control number, court originating agency, and state identification number to facilitate case tracking
- Match levels of Offense
- Learn Felony Flow Chart
- Studied felony flow chart to understand legal processes
- Work with Excel Windows, and Word
- Certified in National Crime Information Center
- Performed clerical duties for law enforcement operations
Usher
8 Months- Escorted customers to seats, ensuring a positive event experience
- Provided assistance to customers at service desk
- Collected tickets at event entrance
- Managed vehicle parking in designated areas
- Monitored crowd flow to ensure safety and compliance with venue regulations.
AMA
1 Month- Completed externship in medical office
- Answered telephone and greeted patients, ensuring a welcoming environment
- Managed patient scheduling efficiently
- Answered telephone, greeted patients
- Filed and created new patient charts
- Maintained cleanliness of exam rooms
Merchandise Processer
3 Years 9 Months- Provided assistance to customers
- Executed accurate picking and packing of merchandise, ensuring timely fulfillment of orders
- Responsible for banding merchandise ready for shipment
- Banding merchandise for shipment.
- Coordinated UPS, FedEx, and LTL shipping.
- Maintained inventory records and ensured accuracy.
- Conducted quality control checks on products.
- Processed incoming merchandise efficiently to optimize inventory flow.
- Trained new team members on operational procedures and safety protocols.
- Picked orders, packed boxes and prepared shipments.
- Collaborated with team members to process high volumes of merchandise during peak seasons, ensuring timely delivery to customers.
Teller
5 Months- Deposited checks and cash into customer accounts to ensure accurate account balances
- Counted safe at beginning and end of shift
- Opened and closed bank
- Referred clients to bankers for updated account information
- Educated customers on banking products and services to enhance financial literacy.
- Monitored cash flow and balanced cash drawers to uphold accuracy in daily operations.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Teller
7 Months- Approved and denied loan applications, ensuring compliance with company policies
- Opened and closed the store daily.
- Ensured cash balance by counting safe and registers
- Responsible for store opening and closing
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed customer transactions accurately and efficiently using advanced banking systems.
Education
Bachelor of Administrative Studies - Health Administration
Diploma
Skills
Patient Records Management
Insurance Verification
Claims Processing
Payment Processing
Reception Software
Document Organization
Data Entry
Microsoft Word
Excel
PowerPoint
Windows/Apple
Outlook
10-Key
CPT-4 coding knowledge
Emergency Response
Patient Privacy Awareness
Professional Standards
Customer Service
Retail
Cash management
Organization skills
Time management
Telephone skills
Data entry
Customer and client relations
Appointment scheduling
Timeline
Receptionist
Sports West Spa of the West
06.2023 - 03.2024Read More
Receptionist
Sports West Athletic Club
02.2019 - 03.2024Read More
Customer Service
Best Buy
11.2017 - 10.2019Read More
Ticket Sale
Greater Nevada Field
04.2017 - 11.2017Read More
Nutrition Service
Washoe County School District
01.2016 - 06.2017Read More
Administrative Assisting Finger Print Support Data Entry
AppleOne/State of Nevada Department of Public Safety
09.2014 - 10.2015Read More
AMA
Dr. Ewing
07.2013 - 08.2013Read More
Usher
Reno Convention Center
02.2013 - 10.2013Read More
Merchandise Processer
Patagonia
04.2008 - 01.2012Read More
Teller
Wells Fargo
10.2006 - 03.2007Read More
Teller
Paycheck Advance
05.2006 - 12.2006Read More
Milan Institute
Bachelor of Administrative Studies from Health Administration
Read More
Battle Mountain High School
Diploma
Read More