Michelle Hildenbrand
Lincoln,NE
Summary
Detail-oriented receptionist with expertise in appointment scheduling, patient records management, and effective communication. Committed to delivering exceptional service and ensuring accuracy in all administrative tasks. Enjoy seeing all the parents and kids that came into our office; fun watching them grow up.
Overview
21
21
years of professional experience
Work History
Receptionist
Lincoln Pediatric Group
Lincoln, Nebraska
07.2017 - 12.2022
- Welcomed patients upon arrival at the office. and families warmly upon arrival.
- Coordinated appointment scheduling to optimize office flow and minimize wait times.
- Scheduled and confirmed appointments.
- Verified patient coverage promptly.
- Responded to patient concerns with empathy and professionalism.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Organized patient records and maintained confidentiality to ensure compliance with privacy regulations.
- Oversaw office supplies and inventory levels to ensure availability and support efficient operations.
- Supported staff members with administrative tasks such as typing letters, filing documents, and scanning and copying documents.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Medical Records Specialist
Nebraska Pulmonary Specialties
Lincoln, Nebraska
10.2009 - 08.2016
- Managed patient records and ensured compliance with healthcare regulations.
- Organized and maintained electronic medical record systems for efficient retrieval.
- Reviewed patient information for accuracy before filing in medical records.
- Assisted in audits of medical records to ensure regulatory compliance.
- Adhered to HIPAA guidelines when handling protected health information.
- Answered inquiries regarding the status of patient records or their availability.
- Performed data entry into electronic health record systems.
- Ensured that all required forms were completed accurately and completely prior to storage or release.
- Pulled patient records and transferred information to appropriate parties.
Volunteer
JDRF
Lincoln, Nebraska
02.2002 - 02.2010
- Developed outreach materials to promote JDRF initiatives and programs effectively.
- Helped with prep, set up, and breakdown of community and public events.
- Provided assistance to staff in the daily operations of the organization.
- Followed supervisor instructions to complete tasks efficiently.
Education
Word Processor - Word Processing
Lincoln School of Commerce
Lincoln, NE05-1981
Skills
- Appointment scheduling
- Electronic health records
- Patient records management
- HIPAA compliance
- Data entry accuracy
- Data management
- Reception desk management
- Call handling techniques
- Patient engagement
- Attention to detail
- Time management
- Effective communication
- Service-oriented mindset
- Positive and professional
- Client relations
Timeline
Receptionist
Lincoln Pediatric Group
07.2017 - 12.2022
Medical Records Specialist
Nebraska Pulmonary Specialties
10.2009 - 08.2016
Volunteer
JDRF
02.2002 - 02.2010
Word Processor - Word Processing
Lincoln School of Commerce