Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth De La Cruz

San Diego,California

Summary

Sales professional with over 8 years of hands-on customer service expertise in the restaurant industry and lending services sector. Eager to transition into a challenging sales role in San Diego, leveraging a proven track record of fostering strong client relationships and exceeding expectations. Passionate about driving revenue growth and delivering unparalleled customer satisfaction, strongly committed to contributing my skills and dedication to the success of a forward-thinking organization.

Overview

5
5
years of professional experience

Work History

Business Sales Representative

Rivo Holdings
09.2023 - Current
  • During the ramp-up period, I rapidly achieved the status of senior funder, meeting all KPI goals despite limited prior experience.
  • Since then, I have continuously exceeded company expectations, maintaining an average of over 7 loans daily.
  • Achieved Emerald Tier status four times by consistently closing over 130 loans per month.
  • Apply robust communication, effective negotiation techniques, persistence, and persuasive skills to navigate and overcome customer objections with resilience and professionalism.

Server

The Chart House
11.2022 - Current
  • Consistently rank top sales server for the prestigious 'Wine of the Quarter' for over 6 consecutive months.
  • Demonstrate extensive knowledge of the restaurant's menu, including wine pairings and specialty dishes, enhancing the overall dining experience for guests.
  • Develop strong rapport with regular customers, resulting in increased customer loyalty and frequent return visits.

Lead Server

Shogun Teppanyaki Steakhouse
09.2019 - 10.2022
  • Supervised and mentored a team of over 14 servers, providing guidance on service procedures and ensuring smooth operations during busy shifts.
  • Demonstrated strong leadership skills by effectively coordinating the front-of-the-house team, optimizing table assignments, and managing guest flow.
  • Acted as a liaison between the serving staff and management, communicating feedback, concerns, and suggestions to improve service quality and efficiency.

Education

Bachelors of Science Business Administration, Management, Specialization in Entrepreneurship -

California State University San Marcos
San Marcos, CA
05.2023

Skills

  • Time management
  • Networking and negotiation
  • Effective communication
  • Conflict resolution
  • Product knowledge
  • Customer relation management
  • Adaptability
  • Strategic Prospecting

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Business Sales Representative

Rivo Holdings
09.2023 - Current

Server

The Chart House
11.2022 - Current

Lead Server

Shogun Teppanyaki Steakhouse
09.2019 - 10.2022

Bachelors of Science Business Administration, Management, Specialization in Entrepreneurship -

California State University San Marcos

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Elizabeth De La Cruz