Elizabeth De La Torre
Burbank,CA
Summary
Accomplished operations management professional specializing in inventory control and cash management. Focused on enhancing team performance and ensuring compliance with safety standards in fast-paced environments. Shift leader with expertise in staff training and customer service, promoting collaboration and operational efficiency to drive customer satisfaction.
Overview
21
21
years of professional experience
Work History
Shift Leader
Chop Stop Burbank
Burbank, California
09.2025 - Current
- Supervised daily operations in fast-paced food service environment.
- Trained new staff on food preparation and customer service standards, fostering a knowledgeable and customer-focused team.
- Ensured compliance with health and safety regulations during shifts.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Assisted customers with menu selections and special requests.
- Verified cash drawer accuracy during opening and closing shifts.
Team Leader
Gyromania
Stevenson Ranch, California
02.2020 - Current
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Provided training and ongoing support to empower team members toward achieving objectives.
- Fostered a collaborative work environment through team-building activities and open communication.
- Trained new employees on company policies and operational procedures.
- Coordinated daily operations to enhance workflow and support team productivity.
Manager
Chop Stop Valencia
Valencia, California
05.2018 - 09.2025
- Supervised daily operations in high-volume restaurant environment to ensure efficiency.
- Managed inventory levels, facilitating timely stock replenishment and minimizing shortages.
- Developed team schedules to optimize labor efficiency and guarantee adequate coverage.
- Monitored budgets and expenditures, ensuring cost-effectiveness while upholding quality standards.
- Oversaw payroll processing for employees, ensuring accuracy and timeliness of payments.
- Trained staff on food safety and customer service standards to enhance performance.
- Conducted staff meetings to improve communication and promote teamwork among employees.
- Resolved customer complaints swiftly to maintain high satisfaction levels.
Office Manager
Chop Stop Corporate Office
La Cañada Flintridge, California
12.2015 - 05.2018
- Managed daily office operations and coordinated administrative tasks efficiently.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Facilitated interdepartmental communication to streamline workflow and foster collaboration.
- Supervised staff, organized schedules, and delegated tasks to optimize team performance.
- Monitored office supplies inventory and placed orders to support ongoing operations.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Tracked invoices and payments, ensuring accuracy of accounts receivable and payable.
- Coded and entered daily invoices with in-house accounting software.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Organized company events including holiday parties, team building activities.
Manager
Chop Stop
Burbank, California
08.2013 - 12.2015
- Supervised daily operations to ensure smooth service in high-volume restaurant.
- Resolved customer complaints promptly to uphold high satisfaction levels.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed team schedules to enhance labor coverage and efficiency.
Team Member
Fuddruckers
Burbank, California
02.2005 - 05.2014
- Welcomed customers with friendly demeanor to create a positive first impression.
- Collaborated with team members to ensure smooth service flow.
- Ensured cleanliness and organization of dining area and kitchen to enhance customer experience.
- Restocked supplies and ingredients to guarantee availability for efficient food preparation.
- Managed cash register transactions with accuracy and professionalism.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Studied job responsibilities diligently to enhance skills.
Education
High School Diploma -
Burbnak High School
Burbank, CA01-2003
Skills
- Food safety compliance
- Customer service
- Operations oversight
- Team leadership
- Schedule coordination
- Inventory management
- Cash management
- Staff training
Languages
Spanish
Professional
Timeline
Shift Leader
Chop Stop Burbank
09.2025 - Current
Team Leader
Gyromania
02.2020 - Current
Manager
Chop Stop Valencia
05.2018 - 09.2025
Office Manager
Chop Stop Corporate Office
12.2015 - 05.2018
Manager
Chop Stop
08.2013 - 12.2015
Team Member
Fuddruckers
02.2005 - 05.2014
High School Diploma -
Burbnak High School