Elizabeth Disera
Joliet,IL
Summary
Detail-oriented professional with many years of experience enhancing service and sales culture. Cultivated productive relationships securing customer loyalty by generating repeat and new business to meet sales initiatives. Self-motivated and organized professional building lasting relationships with customers.
Overview
13
13
years of professional experience
Work History
Parts Counter Sales Person
Fisher Auto Parts
Joliet, IL
04.2024 - Current
- Provide quotes to customers for requested parts.
- Process orders and invoices accurately and efficiently.
- Perform cashier duties such as receiving payments from customers and issuing receipts.
- Verify accuracy of orders before shipping them out to customers.
Parts Specialist
Honda of Joliet / Lisle
Joliet, IL
06.2017 - 03.2024
- Received customer orders and placed them into the system for processing.
- Assisted customers with product selection based on their needs.
- Processed returns, exchanges, and refunds in a timely manner.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
- Coordinated shipping arrangements for outbound orders as needed.
Parts Specialist
Advanced Auto Parts
Joliet, IL
05.2012 - 10.2015
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Utilized computer system to check part numbers, prices, availability and special-order items.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
Education
High School Diploma -
Joliet Central High School
Joliet, IL05-1998
Skills
- Customer relationship building
- Cash handling experience
- Delivery coordination
- Order fulfillment
- Account updating
- Returns processing
- Customer service
- Sales training
Languages
Spanish
Native/ Bilingual
Timeline
Parts Counter Sales Person
Fisher Auto Parts
04.2024 - Current
Parts Specialist
Honda of Joliet / Lisle
06.2017 - 03.2024
Parts Specialist
Advanced Auto Parts
05.2012 - 10.2015
High School Diploma -
Joliet Central High School
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