Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Elizabeth Dodge

Greenfield,WI

Summary

Adept Medical Assistant Records Specialist and Medical Records Specialist with many years experience in multiple roles within healthcare. Organized and efficient professional willing to assist, motivated and dedicated.

Overview

13
13
years of professional experience

Work History

Medical Records Specialist

Pro Spine & Pain
Milwaukee, WI
07.2023 - Current
  • Scanned incoming documentation.
  • Processed and invoiced records requests from patients, providers and third parties.
  • Processed requests for copies of patient medical files within designated timeframes.
  • Maintained electronic medical records for all clients
  • Retrieved medical charts for healthcare staff for filing in medical records.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Entered dictations for providers
  • Pulled patient records and transferred information to appropriate parties.

Call Center Representative

Ascension Contact Center - Remote
Greenfield, WI
11.2022 - 06.2023
  • Scheduling appointments for primary care providers, and specialists
  • Answering and making phone calls
  • Entering and updating demographic information
  • Entering and updating insurance information
  • Relaying messages from patients to the providers and vice versa
  • Confirming appointments
  • (This was still a part of Ascension however a different division that covered Racine, Kenosha and Milwaukee areas.)

Office Operations Assistant

Ascension Medical Group - Rawson Avenue
Franklin , WI
01.2021 - 11.2022
  • Answered phone calls, emails, and other inquiries from patients to physicians
  • Scheduling appointments for office visits, laboratory testing
  • Entering and updating demographic information, and insurance information
  • Confirming and rescheduling appointments
  • Relaying messages from patients to physicians and vice versa
  • Checking patients in and out for appointments
  • Assisting with answering triage calls, routing appropriately
  • Scanning identification and insurance information

Pre Auth Dept. / Triage Call Medical Assistant

Advanced Pain Management Group
Greenfield , WI
02.2012 - 09.2020
  • Verified insurance coverage with both patients and insurance companies.
  • Contacted insurance companies about upcoming procedures (outpatient injections, procedures, office visits, radiology/imaging.)
  • Entered and updated demographic information.
  • Filed online authorization requests with insurance companies.
  • I followed up with insurance companies regarding denials.
  • Entered insurance approvals and/or denials.
  • Called patients to follow up after procedures.
  • Answered questions regarding procedures and expectations.
  • Entered complete and detailed documentation post op calls.

Education

High School Diploma -

South Milwaukee High School
South Milwaukee WI
06-1989

Nursing

Milwaukee Area Technical College
Milwaukee

Skills

  • Detail oriented
  • Excellent ability to adapt to different situations
  • Strong communication skills
  • Capable problem solver
  • Excellent organizational skills
  • Team player

References

Fran Martin (former coworker and friend)

Cell: 414-704-2516

Jodi Holler (former coworker and friend)

Cell: 262-210-2763

Sara Mattson (former coworker and friend)

Cell: 414-881-5117

Timeline

Medical Records Specialist

Pro Spine & Pain
07.2023 - Current

Call Center Representative

Ascension Contact Center - Remote
11.2022 - 06.2023

Office Operations Assistant

Ascension Medical Group - Rawson Avenue
01.2021 - 11.2022

Pre Auth Dept. / Triage Call Medical Assistant

Advanced Pain Management Group
02.2012 - 09.2020

High School Diploma -

South Milwaukee High School

Nursing

Milwaukee Area Technical College

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Elizabeth Dodge