Elizabeth Eckenrode
Ocala
Summary
Experienced customer service and staff management professional with a strong track record at Azulene Day Spa. Demonstrated success in enhancing customer satisfaction and increasing sales through effective communication and problem-solving. Skilled in Microsoft Office Suite and inventory management, fostering a collaborative team environment and achieving operational excellence. Detail-oriented receptionist with expertise in appointment scheduling, guest direction, and administrative support, ensuring efficient operations and exceptional service.
Overview
19
19
years of professional experience
Work History
Receptionist, Assistant Manager
Azulene Day Spa
Ocala
06.2020 - Current
- Oversee daily operations, ensuring exceptional customer service, and managing staff, including front desk, therapists, and support personnel.
- Assist with scheduling, inventory, and maintaining a clean and organized spa environment.
- Promote spa services and products, and handle guest concerns.
Store Manager
Kangaroo
Ocala
01.2022 - 10.2022
- Drive sales and profitability.
- Provide excellent customer service and resolve customer issues.
- Ensure the store is well-stocked and presentable.
- Recruit, hire, train, and supervise staff.
- Motivate and coach employees to perform their best.
- Create schedules and manage staff performance.
- Oversee daily operations, including opening and closing procedures.
- Manage inventory and order supplies.
- Ensure compliance with company policies and procedures.
- Maintain accurate records and reports.
Homemaker
N/A
Ocala
10.2012 - 01.2020
Customer Service Representative/ Cash Room Associate
Dillard’s
Ocala
04.2011 - 10.2012
- Responding promptly and professionally to customer questions and concerns.
- Offer accurate information about products, services, and company policies.
- Assisting dissatisfied customers, researching their concerns, and finding effective solutions.
- Operating cash registers and processing transactions accurately, adhering to cash handling protocols.
- Assisting customers with gift wrapping.
- Reconciling registers, preparing bank deposits, and making change for associates.
Customer Service Representative
AT&T Call Center
Ocala
06.2007 - 01.2011
- Responding to customer inquiries via phone, chat, or email, covering topics like billing, account management, technical support, and service changes.
- Assisting customers with technical issues, including basic troubleshooting and escalating complex problems to higher support tiers when necessary.
- Explaining bills and product features, resolving billing disputes, managing payments, and handling collections activities.
- Using problem-solving and communication skills to de-escalate customer issues and prevent cancellations.
Education
High School Diploma -
Bridgeport High School
Bridgeport, OH05.2002
Skills
- Microsoft Office Suite
- Customer relationship management
- Presentation design
- Spreadsheet management
- Typing proficiency
- Staff supervision
- Inventory management
- Appointment scheduling
- Cash handling
- Effective communication
- Time management
- Multitasking and prioritization
- Office management
- Data tracking
- Customer relations
- Telephone skills
- Front desk operations
- Phone etiquette
References
References available upon request.
Timeline
Store Manager
Kangaroo
01.2022 - 10.2022
Receptionist, Assistant Manager
Azulene Day Spa
06.2020 - Current
Homemaker
N/A
10.2012 - 01.2020
Customer Service Representative/ Cash Room Associate
Dillard’s
04.2011 - 10.2012
Customer Service Representative
AT&T Call Center
06.2007 - 01.2011
High School Diploma -
Bridgeport High School