Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Escudero

Webster,MA

Summary

Driven professional with a proven track record at BJs Wholesale Club, excelling in customer service excellence and organizational abilities. Demonstrated expertise in handling diverse payment methods with high accuracy, leading to increased customer satisfaction. Skilled in training team members, enhancing team performance, and maintaining operational efficiency. Known for exceptional work ethic, integrity, and courtesy, contributing significantly to workplace success.

Overview

7
7
years of professional experience

Work History

Cashier

Bjs Wholesales Club
02.2023 - 10.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Membership Ambassador

Bjs Wholesales Club
02.2022 - 10.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.

Team Member

Burger King
01.2018 - 02.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

Associate In Criminal Justice - Criminal Justice

Quinsigamond Community College
Worcester, MA

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cleaning and sanitizing
  • Customer service excellence
  • Reliability and punctuality
  • Customer Relations
  • Written and verbal communication
  • Organizational abilities
  • Professionalism and Courtesy

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Cashier

Bjs Wholesales Club
02.2023 - 10.2024

Membership Ambassador

Bjs Wholesales Club
02.2022 - 10.2024

Team Member

Burger King
01.2018 - 02.2018

Associate In Criminal Justice - Criminal Justice

Quinsigamond Community College

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Elizabeth Escudero