Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Everett

Buckley,WA

Summary

Reliable team player that quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Starbucks
Bonney Lake, WA
03.2024 - Current
  • Investigated accidents or incidents occurring during shift hours.
  • Enforced company policies fairly while maintaining an open door policy for staff concerns.
  • Maintained accurate records of daily transactions and deposits.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Monitored staff performance to ensure quality standards were met.
  • Addressed any issues that arose during the shift in a proactive manner.

Receptionist

Curry&Williams PLLC
Auburn, WA
09.2022 - 02.2023
  • Sorted incoming mail and directed to correct personnel each day.
  • Updated and recorded customer or client information to maintain accounts.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Answered office phone and emails to schedule appointments, answer questions and document information.

Receptionist

Concentra Urgent Care
Tacoma, WA
02.2022 - 09.2022
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.

Barista

Gravity Coffee
Sumner, WA
07.2021 - 02.2022
  • Operated cash register, collected payments and provided accurate change.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized official and off-menu coffee and tea preparations.
  • Maintained highest standards of conduct and service to support company reputation.

Barista

Starbucks
Bonney Lake, WA
06.2020 - 08.2021
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
  • Taught team members how to make latest drinks and correctly perform new procedures.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Listened to customer desires and needs to recommend optimal products.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Provided individualized instruction to match personal strengths, background and learning style of each employee.

Barista

Starbucks
Covington, WA
06.2018 - 06.2020
  • Maintained calm demeanor during high-volume periods and special events.
  • Described menu items to customers and suggested products based on stated preferences.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
  • Passed state inspections by following health, safety and sanitation guidelines.

Education

High School Diploma -

Kentlake High School
Kent, WA
06.2020

Skills

  • Safe food handling practices
  • Credit card transactions
  • Active listener
  • Team Leadership
  • Speedy and efficient
  • Team player
  • Solid problem solver
  • POS system operation
  • Calm under pressure
  • Computer skills

Languages

American Sign
Professional

Timeline

Shift Supervisor

Starbucks
03.2024 - Current

Receptionist

Curry&Williams PLLC
09.2022 - 02.2023

Receptionist

Concentra Urgent Care
02.2022 - 09.2022

Barista

Gravity Coffee
07.2021 - 02.2022

Barista

Starbucks
06.2020 - 08.2021

Barista

Starbucks
06.2018 - 06.2020

High School Diploma -

Kentlake High School

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Elizabeth Everett