Elizabeth Ruiz
IT Support Specialist
Kerrville,TX
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
IT Support Specialist
Ken Stoepel Ford Lincoln | Central Texas | Ford Dealer
Kerrville , Texas
06.2019 - Current
- Lead specialist managing 3 commercial facilities
- Troubleshoot, install, support, security and administration of PCs, printers, network equipment, credit card terminals and testing and diagnostic equipment used to diagnose vehicle issues at all 3 locations
- Successfully upgraded 80+ store PCs to Windows 10
- Ensure all 3 facilities are in compliance with PCI requirements
- Played a key role in the implementation of a complete store system change to a new Dealer Management System
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes
- Updated software to safeguard against security flaws
- Successfully manage a firewall to maintain network security for all 3 facilities
IT Technician II
Hill Country Mini Mart LLC
Kerrville, United States
01.2018 - 06.2019
- Assisted in ERP migration which consisted of moving data from a variety of different systems, formats and storage types into a single, common structure
- Effectively upgraded 18 stores to a standardized EMV payment system
- Upgraded 29+ office/store PCs to include researching, proofing, documenting, implementing and deployment
- Research, planning, deployment and monitoring of store Wi-Fi
- Complete rewire/cleanup of network equipment at home office
- Performed troubleshooting and diagnosis on malfunctioning equipment for 18 store locations
- Inspected equipment to identify areas of wear or causes of malfunctions.
Indirect Coordinator
Kerr County Adult Probation
, TX
01.2012 - 01.2016
- Manage daily money input and bank deposits
- Effetely manage 220+ clients in multiple counties
- Managed filing systems for electronic and hard copy documents to keep organized records
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
Knowledge Operations Manager
United States Air Force
, NC
01.2007 - 01.2012
- Performed, supervised, and manages data, information, and knowledge-sharing services in a fixed and expeditionary environment
- Managed process of planning, coordinating, managing, sharing, and controlling organization data assets
- Performed client support administration functions, managed hardware and software
- Managed databases for the storage, modification, and retrieval of information to produce reports, answer queries, and record transactions
- Manages publications and forms development, design, control, storage, acquisition and dissemination
- Complies with Privacy Act (PA) and Freedom of Information Act (FOIA) procedures and provides assistance to ensure others comply
- Runs system diagnostics and determines cause of hardware and software failures.
Education
high school diploma -
Ware County High School
01.2003 - 01.2007
BS degree - undefined
Wayne Community College
01.2011 - 01.2012
CompTIA A+ IT Technician certified professional - undefined
Mount Olive College
01.2011 - 01.2012
BS - Computer Information Technology
Schreiner University
01.2014 - 01.2017
Bachelor of Science - Computer Information Technology
Skills
Ability to communicate with a wide variety of peopleundefined
Certification
CompTIA A+ IT Technican Certified Professional
Timeline
IT Support Specialist
Ken Stoepel Ford Lincoln | Central Texas | Ford Dealer
06.2019 - Current
IT Technician II
Hill Country Mini Mart LLC
01.2018 - 06.2019
BS - Computer Information Technology
Schreiner University
01.2014 - 01.2017
Indirect Coordinator
Kerr County Adult Probation
01.2012 - 01.2016
CompTIA A+ IT Technican Certified Professional
01-2011
BS degree - undefined
Wayne Community College
01.2011 - 01.2012
CompTIA A+ IT Technician certified professional - undefined
Mount Olive College
01.2011 - 01.2012
Knowledge Operations Manager
United States Air Force
01.2007 - 01.2012
high school diploma -
Ware County High School
01.2003 - 01.2007
Bachelor of Science - Computer Information Technology
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