Elizabeth Fung
Sacramento,CA
Summary
Passionate and knowledgeable Office Clerk with accustomed to addressing the changing needs of an office and supporting colleagues and superiors with excellent assistance skills. I bring forth high quality organizational skills and a self-motivated drive to achieve excellence. A commitment to safely and professionally handling confidential tasks. Eager and ready to leverage my managerial and administrative skills to best serve your office.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Sutter Alhambra Surgery Center
09.2021 - Current
- The Patient Services Representative accepts patient referrals; schedules appointments and maintains data in a computerized scheduling program; pre registers the patient and creates accounts for clinical services; verifies and or obtains authorization for services; creates and maintains patient charts; and ensures that the patient account is ready for billing
- Assures that charts contain MD referral orders, past medical records, documents required for clinical use, documents for patient signature
- Pre-registers patients into the patient accounting system, verifies insurance, verifies co-payment requirements and obtains/completes all necessary authorizations, certifications, notifications and government required documentation
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Passenger Service Agent Trainer
Horizon Airlines
08.2021 - 05.2024
- Provided exceptional customer service to passengers during check-in and boarding processes.
- Resolved passenger inquiries and complaints efficiently, enhancing overall travel experience.
- Coordinated baggage handling operations, ensuring timely delivery to designated areas.
- Assisted in training new staff on operational procedures and customer interaction techniques.
- Managed ticketing systems effectively, ensuring accuracy in passenger bookings and changes.
Barista
Starbucks
01.2016 - 08.2022
- Adhered to all sanitation and health guidelines.
- Starbucks baristas may also operate cash registers and credit card machines. Baristas may field customer complaints or questions, as well.
- Baristas at Starbucks also must often clean coffee machines, restaurant areas, restrooms, and preparation areas during a normal shift.
- Baristas work to maintain good customer relations and speedy delivery of all beverages as well as complete assigned tasks from management every day.
- Trained new baristas on coffee preparation techniques and store protocols.
Seasonal Lead
The Walt Disney Company
04.2020 - 01.2021
- Serves as Leader on Duty to coach and motivate Cast Members while upholding a culture that builds exceptional internal and external Guest Experiences. This is accomplished through in Store entertainment, Guest Engagement and building an emotional connection to the brand.
- Supports Disney Store Mission, “Creating Magical Moments for Guests of all Ages”, through inspiring communication, integrity and passion for the Brand.
- Holds self and others accountable to high performance standards while providing Guest with memorable experiences
- Strengthens others through consistent coaching and feedback while driving productivity and morale of the team
Education
Bachelor of Science - Software Development
Bellevue University
Bellevue06-2025
High School Diploma - undefined
John F Kennedy High School
06.2015
Skills
- Ability to Multitask
- Ability to Work in a Team
- Microsoft Office
- Excellent Phone Etiquette
- Motivated Attitude
- Strong Organizational Skills
- HIPAA compliance
INTERNSHIPS
- Cast Member at The Walt Disney Company, Orlando
- August 2017 — July 2018
- College Program Alumni Speaker Series; STEM Seminar, Engineering Professional Development Studies
Timeline
Patient Service Representative
Sutter Alhambra Surgery Center
09.2021 - Current
Passenger Service Agent Trainer
Horizon Airlines
08.2021 - 05.2024
Seasonal Lead
The Walt Disney Company
04.2020 - 01.2021
Barista
Starbucks
01.2016 - 08.2022
High School Diploma - undefined
John F Kennedy High School
Bachelor of Science - Software Development
Bellevue University
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