Elizabeth Garcia Vasquez
Melissa
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
2013
2013
years of post-secondary education
Work History
Account Manager
Pete knight State Farm
McKinney
05.2020 - Current
- Managed client accounts and maintained strong relationships with policyholders.
- Assisted clients in understanding insurance products and coverage options.
- Conducted regular policy reviews to ensure client needs were met effectively.
- Collaborated with underwriting team to process applications and resolve issues.
- Facilitated communication between clients and claims representatives to enhance service efficiency.
- Coached new account managers on company policies and customer service standards.
- Addressed customer complaints promptly and efficiently.
- Gathered feedback from customers regarding experiences with products or services.
District Manager
Wave fashion and wax accessories
Dow
06.2014 - 03.2020
- Led regional teams to enhance customer engagement and brand loyalty.
- Developed and implemented operational strategies to optimize store performance.
- Coordinated staff training programs to improve product knowledge and sales skills.
- Oversaw all personnel matters within district, encompassing recruitment, hiring, performance evaluations, and disciplinary actions.
- Delivered continuous coaching and training for store managers to enhance productivity and profits.
- Addressed customer complaints promptly and efficiently while sustaining high levels of customer service satisfaction.
- Sourced and developed new employees to fulfill job requirements.
Assistant Manager
SUBWAY
Fulshear
02.2013 - 05.2014
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored new staff on service protocols and food preparation techniques.
- Managed inventory levels, ordering supplies to maintain efficient kitchen operations.
- Managed daily operations encompassing shift scheduling, task allocation.
Education
Foster High School
Richmond , TxSkills
- Client management
- Policy analysis
- Claims processing
- Customer training
- Sales force training
Languages
Spanish
Native/ Bilingual
Timeline
Account Manager
Pete knight State Farm
05.2020 - Current
District Manager
Wave fashion and wax accessories
06.2014 - 03.2020
Assistant Manager
SUBWAY
02.2013 - 05.2014
Foster High School