Elizabeth Godoy
Perris,CALIFORNIA
Summary
Dynamic leader with proven expertise in customer relationship management and team building, honed at Smart And Final and Jennings & Agnew Hardwear. Excelled in enhancing customer satisfaction and sales through strategic problem-solving and staff development. Skilled in staff supervision and adaptability, achieving significant performance improvements.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Smart And Final
10.2012 - 01.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
Manager
Jennings & Agnew Hardwear
01.2009 - 09.2012
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
Certified Medical Assistant -
UEI College
Huntington Park, CA01-2008
Skills
- Customer relationship management (CRM)
- Customer service
- Problem-solving
- Adaptability and flexibility
- Team building
- Staff supervision
- Orientation and training
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Smart And Final
10.2012 - 01.2022
Manager
Jennings & Agnew Hardwear
01.2009 - 09.2012
Certified Medical Assistant -
UEI College
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