Elizabeth Graham
Rocky Point,NC
Summary
I am very detailed-oriented with exceptional communication and handle multi-tasking effectively and efficiently in fast-paced situations. I can handle high volume calls from a day to day basis while ensuring customer satisfaction solving any issues that may arise. I am patient and am able to train others with patience and the ability to succeed in their role.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Independent Contractor
NexRep
01.2024 - Current
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed up to 100 incoming and outgoing calls and emails a day.
Assistant Customer Service Manager
Publix
06.2009 - 02.2018
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Kept accurate records to document customer service actions and discussions.
- Established team priorities, maintained schedules and monitored performance.
- Managing a department of at least 100 associates.
Customer Service Team Leader
Publix
09.2006 - 06.2009
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Making sure we have the right amount of registers open to accommodate all shoppers, no lines.
- Ensuring shopping carts are picked up from the lot in a timely manner.
- Keeping track of restroom cleanliness, floors for the whole store, and outside sidewalk appearances and trash bins.
- Managing the front end associates and their schedules of about up to 30 a day.
Customer Service Staff
Publix
06.2003 - 09.2006
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
Cashier
Publix
01.2001 - 06.2003
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Bagger
Publix
01.2000 - 01.2001
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Greeted guests entering and exiting store to foster customer satisfaction.
Education
Bachelor of Arts - Music Education
Florida Atlantic University
Boca Raton, FL06.2008
High School Diploma -
Coconut Creek High School
Coconut Creek, FL06.2003
Skills
- Work Ethic and Integrity
- Time management skills
- Professionalism and Courtesy
- Client relationship building
- Scheduling
- Problem-solving
- Critical thinking
- Data analysis
- Multitasking and organization
- Invoicing and billing
- Financial management
- Teamwork and collaboration
Languages
English
Certification
Certification for Public Partnerships LLC Registration and Financial Support
Timeline
Independent Contractor
NexRep
01.2024 - Current
Assistant Customer Service Manager
Publix
06.2009 - 02.2018
Customer Service Team Leader
Publix
09.2006 - 06.2009
Customer Service Staff
Publix
06.2003 - 09.2006
Cashier
Publix
01.2001 - 06.2003
Bagger
Publix
01.2000 - 01.2001
Bachelor of Arts - Music Education
Florida Atlantic University
High School Diploma -
Coconut Creek High School
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