Elizabeth Greenhaw
Orlando
Summary
Motivated and experienced worker, currently working on Undergraduate studies. Ready to learn new things and adapt to any environment. Great energy and communication skills. Works well with customers deals conflict with patience and understanding.
Developed exceptional interpersonal and organizational skills in fast-paced restaurant environment, seeking to transition into new field. Proficient in managing guest relations and coordinating reservations while maintaining welcoming atmosphere. Eager to bring these transferable skills to new professional setting.
Offering warm and approachable demeanor, eager to learn and grow in dynamic restaurant environment. Brings foundational understanding of customer service principles and can quickly adapt to new systems and processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Dragonfly Robata
Orlando, FL
01.2025 - Current
- Greeted and seated guests, ensuring prompt and courteous service.
- Managed reservation system, optimizing table turnover and guest flow.
- Coordinated with kitchen staff to accommodate special requests and dietary restrictions.
- Trained new hostesses on front-of-house procedures and customer service standards.
- Coordinated with kitchen and serving staff to streamline service flow during peak hours.
- Greeted and seated guests promptly, enhancing customer satisfaction and overall dining experience.
- Managed reservation system efficiently to optimize table turnover and reduce wait times.
- Coordinated with kitchen and service staff to ensure seamless communication during peak hours.
- Handled guest inquiries and complaints professionally, ensuring positive resolutions and repeat business.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Deli Worker
The Fresh Market
08.2024 - Current
- Prepare gourmet salads and other dishes to be placed out for customers. Slice, cut, and portion meats and cheeses and price items. The ability to work with costumers while also doing other prep work and cooking was imperative.
- Managed daily deli operations, ensuring product freshness and quality.
- Prepared and sliced meats, cheeses, and other products to customer specifications.
- Assisted customers with selections, providing knowledgeable recommendations on products.
- Maintained cleanliness and organization of deli equipment and work area.
Server / Line Cook
Charlie and Jakes BBQ
12.2023 - 08.2024
- As a double trained employee it was not only expected for me to able to serve tables with excellence and proficiently but also to be able to switch skill sets behind the line. The ability to prep food, manage the line, work on fry and grill and well as communicating with the servers and managing tickets were all expected.
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed multiple tables efficiently, prioritizing tasks to enhance service speed and accuracy.
- Collaborated with kitchen staff to synchronize food preparation and delivery times effectively.
- Trained new servers on menu knowledge, service protocols, and point-of-sale system usage.
- Resolved customer inquiries and concerns promptly, maintaining high satisfaction levels throughout shifts.
- Monitored inventory levels, assisting in restocking supplies to support seamless operations during peak hours.
Support Staff
Pineapples
04.2023 - 12.2023
- As a food runner at a fine dining, 3 story restaurant, it was expected that I expo and run food orders among all 3 floors and well as keep organization within the window. As a host, it was expected to communicate effectively amongst all 3 floors wait lists and reservations while redirecting customers.
- Managed daily customer inquiries, ensuring prompt and accurate responses.
- Assisted team in executing operational tasks, enhancing overall workflow efficiency.
- Delivered food orders to tables promptly, ensuring excellent guest experiences.
- Collaborated with kitchen staff to streamline food preparation and service processes.
- Assisted in training new team members on service protocols and menu knowledge.
Education
High School Diploma -
Melbourne High School
Serv Safe Certification - undefined
Associate of Science - Communication Sciences And Disorders
University of Central Florida
Orlando, FL12-2028
Skills
- Customer Service
- High Volume Experience
- Driven and On Time
- Serv Safe Certified
- Communication and Listening Skills
- Eager to Learn
- Self Motivated
- Greeting guests
- Cleanliness and hygiene
- Conflict resolution
- Cash handling
- Complex Problem-solving
Certification
- ServSafe
Timeline
Restaurant Hostess
Dragonfly Robata
01.2025 - Current
Deli Worker
The Fresh Market
08.2024 - Current
Server / Line Cook
Charlie and Jakes BBQ
12.2023 - 08.2024
Support Staff
Pineapples
04.2023 - 12.2023
Serv Safe Certification - undefined
High School Diploma -
Melbourne High School
Associate of Science - Communication Sciences And Disorders
University of Central Florida