Elizabeth Hale
Auburn,AL
Summary
Versatile Property Manager with proven skills in cost-effective property operations, maintaining high occupancy rates and generating steady revenues. Collaborated with tenants, owners and service providers to consistently meet property management requirements. Coordinated repairs, met with prospective tenants and resolved business concerns.
Overview
1823
1823
years of professional experience
Work History
General Manager
Varsity Campus
Auburn, AL
07.202 - 10.2024
- Supervised management of over 425 residents plus 15 retail tenants across two properties.
- Supervised 10 employees to ensure optimal productivity.
- Addressed and rectified property complaints to enhance resident satisfaction at two communities.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Directed sales and marketing plans to maximize rental income and increase occupancy rates for both retail and residential spaces.
- Oversaw budgeting processes for two properties under two separate ownership groups, totaling over 5 million dollars in annual budgets.
General Manager
American Campus Communities
Auburn, AL
03.2021 - 07.2022
- Handled resident complaints and expedited maintenance requests.
- Conducted apartment tours for potential tenants and answered questions about property.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Developed and managed highly skilled on-site staff through recruitment, training and motivation.
- Oversaw budgeting process for assigned properties. Managed a multimillion dollar annual budget through rolling forecasting, monthly operations reports, and close review of all purchases.
- Created and updated marketing materials for department programs and properties.
- Planned and conducted meetings to enable residents to voice concerns and provide forum for issues to be addressed.
- Managed day-to-day operations for 127-unit property with 495 occupants.
Marketing Specialist
American Campus Communities
03.2020 - 03.2021
- Created product promotion plans and marketing initiatives to increase brand awareness.
- Targeted customers for campaigns and identified appropriate marketing channels.
- Engaged with social media followers and promoted properties and events through giveaways and promotional sales.
- Coordinated marketing campaigns, monitoring accuracy, execution and follow-up.
- Increased revenue potential by promoting and facilitating opportunities for establishing guest relationships and ensuring resident retention.
- Traveled full time to provide on site support to struggling properties and markets
Leasing and Marketing Manager
American Campus Communities
Durham, NH
05.2019 - 03.2020
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Established and implemented leasing goals while managing effective lease expiration program.
- Developed and implemented strategic social media marketing plans for the property.
- Responsible for over $750,000 in lease sales in first 6 months
Education
Bachelor of Arts - Psychology
University of Mississippi
University, MS05.2019
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Etc)
- Proficient in Entrata and Salesforce Leasing Software
- Proficient in Google Suite
- Up to Date on all Fair Housing Mandates
- Knowledge of Leasing and Market Conditions
- Vacancy Marketing
- Budget Preparation
- Maintenance Oversight
Additional Information
Willing to relocate
Timeline
General Manager
American Campus Communities
03.2021 - 07.2022
Marketing Specialist
American Campus Communities
03.2020 - 03.2021
Leasing and Marketing Manager
American Campus Communities
05.2019 - 03.2020
Bachelor of Arts - Psychology
University of Mississippi
General Manager
Varsity Campus
07.202 - 10.2024
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