Elizabeth Hernandez
Grand Prairie,TX
Summary
Future graduate with foundational hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
I am a customer service professional with proven ability to handle inquiries, and resolve issues. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Cane's
Grand Prairie, TX
03.2026 - Current
- Delivered exceptional customer service, resolving inquiries and complaints effectively.
- Handled cash register operations accurately, ensuring efficient transaction processing.
- Maintained product knowledge to provide informed recommendations to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Guest Services Representative
Nothing Bundt Cakes
Grand Prairie, TX
08.2024 - 02.2026
- Delivered exceptional customer service, ensuring positive experiences for all guests.
- Managed cash register operations, accurately processing transactions and handling cash.
- Assisted in cake preparation and presentation, maintaining high product quality standards.
- Responded promptly to customer inquiries and resolved issues effectively.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained cleanliness and organization of display areas, enhancing overall store atmosphere.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Created welcoming and comfortable environment for guests.
Education
High School Diploma -
Grand Prairie Fine Arts Academy
Grand Prairie, TX05-2026
Skills
- Customer service
- Problem resolution
- Stock replenishment
- Multi-line phone systems
- Merchandise upselling
- MS office proficiency
- Calm and professional under pressure
- Retail store support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
Cane's
03.2026 - Current
Guest Services Representative
Nothing Bundt Cakes
08.2024 - 02.2026
High School Diploma -
Grand Prairie Fine Arts Academy