Elizabeth Hernandez
Kenosha
Summary
Dedicated school bus dispatcher with strong skills in customer service, data entry, and incident reporting. Proven ability to manage high-stress situations and optimize operations for enhanced efficiency.
Overview
19
19
years of professional experience
Work History
School Bus Dispatcher
All County Bus
Yonkers, NY
05.2018 - 07.2024
- Coordinated bus schedules on daily request to optimize route efficiency and minimize delays.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Monitored vehicle locations using GPS systems for real-time updates and support.
- Responded promptly to Parent inquiries, ensuring high levels of customer satisfaction.
- Trained new dispatchers on operational protocols and software tools to enhance team performance.
- Developed contingency plans for unexpected disruptions, ensuring minimal impact on operations ex;( adding extra car seat incase of left behind student needed a ride).
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need xe; ( incase of vehicle accident or sick student ).
Bookkeeper Assistant/Customer Service Cashier
Shoprite Store
Tuckahoe, NY
08.2005 - 06.2015
- Reconciled weekly statements for lottery machine accuracy.
- Managed weekly staff schedules for the courtesy dept.
- Oversaw timesheets/punches for payroll processing, guaranteeing compliance with regulatory requirements and timely payments.
- Trained junior staff for customer service counter procedures.
- Maintained and processed invoices, deposits, and money logs for daily cash registers used.
Education
No Degree - Social Worker
CCNY
New York, NYSkills
- Customer service
- Data entry
- Decision-making
- Active listening ( worked in a open room to dispatch )
- Incident reporting ( reported student misbehavior to BOE )
- Traffic monitoring
- Team collaboration
- Dispatch GPS software
Timeline
School Bus Dispatcher
All County Bus
05.2018 - 07.2024
Bookkeeper Assistant/Customer Service Cashier
Shoprite Store
08.2005 - 06.2015
No Degree - Social Worker
CCNY