Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Timeline
Generic

Elizabeth Jefferson

Shoreline

Summary

Dynamic and dedicated professional with a strong background in customer service and security, honed at the Senior Assisted, Independent, and Memory Care. Proven problem-solving abilities and effective communication skills led to enhanced guest experiences and successful event coordination. Committed to maintaining safety and satisfaction while managing concierge operations with a strong work ethic.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Security Officer

Seattle Art Museum
Seattle
02.2025 - Current
  • Adhered to post orders while maintaining a visible presence around the property.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Assisted with crowd control during large events held at the facility.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.

Concierge

Aegis Memory Care
Shoreline
08.2024 - 12.2024
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Entered work orders for housekeeping, pest control and maintenance issues.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Handled mail and package deliveries, keeping items secure.

Patient Care Representative

NW Hospital
Seattle
08.2023 - 02.2024
  • Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
  • Verified insurance coverage for all visits to ensure accurate billing procedures were followed.
  • Organized files in accordance with departmental policies and procedures.
  • Processed payments from patients using cash registers or computer software programs.
  • Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
  • Updated patient accounts after each visit according to established protocols.
  • Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.
  • Performed basic clerical duties such as photocopying documents and filing papers.
  • Provided assistance with registration paperwork during new patient intakes.

Concierge Team Member

Seattle Parks And Recreation
Seattle
01.2023 - 08.2023
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
  • Ensured compliance with safety regulations within the workplace by following established guidelines.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.

Concierge

Cogir of Northgate
Seattle
07.2021 - 08.2022
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Processed payments for services rendered using cash register systems or POS terminals when necessary.
  • Ensured compliance with safety regulations within the workplace by following established guidelines.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
  • Maintained confidentiality of guest information and transactions.
  • Managed a concierge desk, keeping area organized and stocked with necessary materials.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.

Education

Associate of Arts - Marketing, Advertising And Law

Shoreline Community College
Seattle
06-2011

Skills

  • Problem solving
  • Effective communication
  • General security
  • Customer service
  • Concierge management
  • Event coordination
  • Time management
  • Professional communication
  • Project oversight
  • Strong work ethic
  • Bookkeeping

Certification

  • Infant and adult CPR First Aid certified.
  • Washington State Drivers License

Languages

English
Full Professional
American Sign Language
Limited

Accomplishments

  • Graduated with honors from High School through College.
  • First female High School football team mgr.

References

References available upon request.

Timeline

Security Officer

Seattle Art Museum
02.2025 - Current

Concierge

Aegis Memory Care
08.2024 - 12.2024

Patient Care Representative

NW Hospital
08.2023 - 02.2024

Concierge Team Member

Seattle Parks And Recreation
01.2023 - 08.2023

Concierge

Cogir of Northgate
07.2021 - 08.2022

Associate of Arts - Marketing, Advertising And Law

Shoreline Community College

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