Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Johnson

Elizabeth Johnson

Miramar,FL

Summary

Account Specialist with a strong background in customer service and relationship management. Skilled in conflict resolution, communication, and problem-solving, ensuring high levels of customer satisfaction and loyalty. A collaborative team player, adaptable to evolving needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach in meeting both customer and organizational goals. Diligent and detail-oriented, with proven experience in managing financial records, overseeing budgetary operations, and conducting financial analysis. Adept at ensuring accurate financial documentation, compliance, and effective budgeting practices.

Overview

11
11
years of professional experience

Work History

Account Management Specialist

Comcast
08.2018 - Current
  • Provided expert guidance on company products and services, positioning clients for optimal results.
  • Process billing set-up for customers accurately and timely for invoice runs
  • Adjust billing parameters as needed in case of contract changes
  • Research and resolve customers disputes and complex customer escalations
  • Accurately process sales tax, fees and other miscellaneous charges
  • Process, track and maintain account records accurately
  • Communicate billing details to high level customer representatives
  • Prepare billing reconciliations and root cause analysis
  • Professionally interact and engage multiple operational groups across the company and outside clients
  • Exhibited strong troubleshooting skills in diagnosing mechanical issues quickly, minimizing downtime, and maintaining smooth production flow. Enhanced expertise through hands-on experience with complex avionic systems repairs.

Realtor Assistant

Reyes Real Estate Group
01.2017 - 08.2018
  • Assist Manager in Marketing and Sales
  • Supported realtor success through proficient management of daily schedules, appointments, and administrative tasks.
  • Building relationships from the application process to buy, lease or sell
  • Transaction Coordination Services
  • Communicating and following up with clients
  • Problem solving as the arise
  • Preparing and verify initial files for approval
  • Verify income and rental history
  • Complete Marketing Analysis
  • Research Data and Report Findings
  • Record keeping and Quality Control

Cashier/ Line / KMIT

Chipotle
11.2014 - 10.2016
  • Greet guests with a welcoming hello
  • Extensive knowledge with food ingredients and background
  • Worked in all areas, Line, Cash, Kitchen..etc
  • Finish task on time and exceed expectations
  • Multi-task
  • Fast with cash and calculations
  • Goal focused returning customers

Team Member

Chick-Fil-A
10.2013 - 07.2014
  • Greet guest
  • Organize and clean consistently
  • Work in front counter, dining room, drive-thru and headset
  • Listen and Understand costumer's needs to the fullest
  • Mental Retention- Memorize the menu and prices
  • Assist in kitchen duties
  • Multi-task

Education

Associate of Arts - English Literature

Broward College
Miramar, FL
01.2016

Associate of Arts - English Literature

Bronx Community College
Bronx, NY
01.2014

High School Diploma -

Charles W. Flanagan High School
Pembroke Pines, FL
01.2014

Skills

  • Customer Service
  • Patience and Empathy
  • Professionalism and Courtesy
  • Reliability and punctuality
  • Relationship Building
  • Cash Handling
  • Collaboration
  • Attention to Detail

  • Strategic Thinking
  • Multitasking
  • Effective Communication
  • Conflict Resolution
  • Work Ethic and Integrity
  • Adaptability and Flexibility
  • Extensive Knowledge in Excel Spreadsheets
  • Average Knowledge in Quick Books

Timeline

Account Management Specialist

Comcast
08.2018 - Current

Realtor Assistant

Reyes Real Estate Group
01.2017 - 08.2018

Cashier/ Line / KMIT

Chipotle
11.2014 - 10.2016

Team Member

Chick-Fil-A
10.2013 - 07.2014

Associate of Arts - English Literature

Bronx Community College

High School Diploma -

Charles W. Flanagan High School

Associate of Arts - English Literature

Broward College
Elizabeth Johnson