Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
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Elizabeth Johnston

Brookfield,United States

Summary

Dynamic leader with a proven track record at Blackberry Market, excelling in daily operations management and hospitality. Highly adept at fostering relationships and enhancing customer service, I drive team performance through strategic task delegation and stellar communication. I am deeply committed to connecting with guests and staff alike, while optimizing workflow for a thriving work environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front of House Manager

Blackberry Market
La Grange, IL
02.2025 - Current
  • Supervised day-to-day operations in the cafe to ensure efficiency, quality and hospitality standards were met.
  • Greeted customers, providing a welcoming environment and an attentive, personalized experience.
  • Completed opening and closing shift procedures.
  • Managed inventory levels and executed weekly ordering to ensure adequate supplies needed for daily operations.
  • Took orders on the POS to process cash, credit, debit, and gift card payments.
  • Reconciled daily sales during closing shift by counting register drawers, resolving discrepancies and managing open checks.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various production stations and impart company ethos.
  • Delegated tasks to staff to optimize workflow.
  • Circulated the store to assess cleanliness and support customer needs, effectively prioritizing tasks during peak hours.
  • Interacted with customers to provide assistance with food and beverage selections, allergen and dietary questions, and other inquiries and feedback.

Barista

Blackberry Market
La Grange, IL
01.2021 - Current
  • Prepared specialty coffee and tea drinks, including classic espresso-based drinks, matchas, hot/iced teas, drip coffees, hot cocoas, steamers, shaken espressos, etc.
  • Memorized official, off-menu, and seasonal coffee and tea recipes, and preparations.
  • Trained new baristas on drink builds, drink-making techniques, customer service standards, and general operational procedures.
  • Maintained a clean and tidy workstation.
  • Managed the drip coffee station by regularly brewing and switching urns, restocking the self-service area with coffee accoutrements, and assisting with guest inquiries.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.

Education

Bachelor of Arts - English Literary Studies

DePaul University
Chicago, IL
06-2024

High School Diploma -

Riverside Brookfield High School
Riverside, IL
05-2019

Skills

  • Customer service hospitality
  • Employee training
  • Inventory management ordering
  • Point of sale
  • Catering coordinating
  • Operational efficiency
  • Floor management task delegation
  • Dietary restriction menu planning

Accomplishments

  • Copy editor for DePaul University's student-published literary magazine Crook and Folly (2022-2023)
  • Written works featured in DePaul University's French literary publication Mille-Feuille (2022-2023)
  • Editor-in-Chief of Riverside Brookfield High School's student newspaper the Clarion (2018-2019)
  • Story editor for Riverside Brookfield High School's student newspaper the Clarion (2016-2019)
  • Story writer for online publication Affinity Magazine (2015-2016)

Affiliations

  • Travel to 15 countries and 18 American states
  • Language learning
  • Vegan advocacy and outreach

Certification

  • ServSafe Food Handler certification
  • ServSafe Manager certification

Languages

French
Professional

Timeline

Front of House Manager

Blackberry Market
02.2025 - Current

Barista

Blackberry Market
01.2021 - Current

Bachelor of Arts - English Literary Studies

DePaul University

High School Diploma -

Riverside Brookfield High School

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