Elizabeth Keck
Muscatine
Summary
Dynamic professional with a proven track record at Epic Healthcare, excelling in file organization and fostering robust client relationships. Demonstrated ability to manage time effectively and communicate with precision, enhancing team productivity and client satisfaction. Skilled in transforming challenges into opportunities, ensuring a seamless and professional client experience.
Overview
5
5
years of professional experience
Work History
Front Office Assistant
Rock Valley Pediatric
07.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Assisted in multiple departments of child care and transportation where extra assistance was needing while maintaining normal work flow.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
- Supported team members with planning and execution of office events, fostering collaborative work environment.
Director of Patient Impressions
Epic Heathcare
08.2022 - 04.2024
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Over saw the functions and flow of patient interactions throughout the clinic to maintain a smooth and professional atmosphere.
Barista
Starbucks
09.2019 - 07.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Associate of Arts - Liberal Arts And Sciences
Muscatine Community College
Muscatine, IA05-2022
Skills
- Listening skills
- File organization
- Time management
- Scheduling appointments
- Administrative skills
- Document management
- Schedule management
- Professional and mature
- Excellent communication
Timeline
Front Office Assistant
Rock Valley Pediatric
07.2024 - Current
Director of Patient Impressions
Epic Heathcare
08.2022 - 04.2024
Barista
Starbucks
09.2019 - 07.2022
Associate of Arts - Liberal Arts And Sciences
Muscatine Community College
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