Elizabeth Kirby
Collierville,TN
Summary
Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Police Officer
City of Memphis
Memphis, TN
08.2008 - Current
- Responded to emergency calls for service and provided assistance as needed.
- Counseled victims of domestic violence regarding available resources and legal options.
- Advised citizens on safety precautions and preventive measures against crime.
- Developed positive relationships with members of the community through outreach programs, such as summer camps, back-to-school supply events, and Neighborhood Watch meetings.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Partnered with team members to implement service initiatives and achieve team objectives.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Strengthened operational efficiencies and traceability by developing organizational deployment material filing systems for confidential employee records and reports.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
Assistant General Manager
Horizon Travel Plaza
Memphis, TN
06.2006 - 05.2008
- Ensured compliance with company policies, procedures, and regulations.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Monitored inventory levels and placed orders for new stock as needed.
- Ensured that customer service standards were met or exceeded at all times.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Performed administrative tasks such as filing paperwork, preparing documents.
Education
Memphis Police Academy
Memphis, TN10-2008
High School Diploma -
Nokomis High School
Nokomis, IL05-2004
Some College (No Degree) - Early Childhood Education
Lincoln Land Community College
Springfield, ILSkills
- Community Engagement
- Human relations
- Conflict de-escalation
- Cross-Functional Communication
- Community Relations
- Planning and coordination
- Integrity and Honesty
- Case Management
- Conflict resolution tactics
- Report Writing
- Data-driven approaches
- Emergency Management
Timeline
Police Officer
City of Memphis
08.2008 - Current
Assistant General Manager
Horizon Travel Plaza
06.2006 - 05.2008
Memphis Police Academy
High School Diploma -
Nokomis High School
Some College (No Degree) - Early Childhood Education
Lincoln Land Community College
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