ELIZABETH KIRKENDALL
228 Cherry St, Blaine,WA
Summary
Experienced customer service representative eager to leverage extensive customer service expertise, interpersonal strengths, and problem-solving skills to transition into a Property Manager role focused on tenant satisfaction, operational efficiency, and property value enhancement.
Overview
8
8
years of professional experience
Work History
Harbor Operations Specialist
Port of Bellingham
Bellingham, WA
06.2022 - Current
- At this position I am the point person for all things Visitor Moorage which is a highly dynamic process involving cross referencing multiple points of data to ensure as accurate of billing and revenue verification as possible. As an employee of the harbor I am also responsible, as part of the team, for monitoring the state of the docks and facilities for any wear and tear and determining when something needs attention beyond routine cleaning. This is also a front facing customer service position wherein I interact with both marina customers and real estate tenants about everything from simple questions to billing, and when necessary rules enforcement.
Response Line Representative
Dealer Information Systems Corp.
Bellingham, WA
03.2018 - 02.2022
- Started in reception triaging incoming requests for support for the proprietary software system we maintain and support. Then moved to the response line answering customers questions and helping them with the software after successfully completing training and testing.
Education
Bachelor of Arts - French, Communication Studies
Eastern Washington University
Cheney, WA06-2011
Skills
- Exceptional phone etiquette and experience
- Customer service-focused
- Adaptability and flexibility
- Microsoft office suite software knowledge
- Outstanding interpersonal and communication skills
- Facilities management
Work History
- 06/2022 current Harbor Operations Specialist - Port of Bellingham - Bellingham, WA
- 03/2018 to 02/2022 Response Line Representative - Dealer Information Systems - Bellingham, WA
- 09/2014 to 02/2018 Lodge Front Desk Supervisor - Swinomish Casino and Lodge - Anacortes, WA
- 03/2013 to 07/2014 OS/Cadet - Ocean Service LLC - Seattle, WA
- 04/2012 to 08/2012 Deckhand/Cook - Trident Seafoods - Seattle , WA
Timeline
Harbor Operations Specialist
Port of Bellingham
06.2022 - Current
Response Line Representative
Dealer Information Systems Corp.
03.2018 - 02.2022
Bachelor of Arts - French, Communication Studies
Eastern Washington University