Elizabeth Knowles
Cincinnati,OH
Summary
Dynamic and dedicated professional with extensive customer service experience. Expert in relationship building and problem-solving, consistently delivering exceptional first impressions. Proven ability to manage high-pressure situations while maintaining attention to detail and supporting team collaboration. Committed to creating welcoming environments and ensuring client satisfaction.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Creighton University
09.2024 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Greeted guests at front desk and engaged in pleasant conversations while directing them to the right office.
Restaurant Hostess
El Coyote
11.2021 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Complied with food safety and food hygiene regulations to safeguard public health.
Education
Nursing
Creighton University
Omaha, NE05-2028
High School Diploma -
Turpin High School
Cincinnati, OH05-2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Problem-solving skills
- Team collaboration
- Punctual and reliable
Timeline
Front Desk Receptionist
Creighton University
09.2024 - Current
Restaurant Hostess
El Coyote
11.2021 - Current
Nursing
Creighton University
High School Diploma -
Turpin High School
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