Elizabeth Kornacki
San Tan Valley,AZ
Summary
Results-driven Dental Office Administrator with expertise in claims processing and critical thinking. Committed to enhancing patient care outcomes through effective scheduling and communication.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Mobile Dentistry Of Arizona
Mesa, AZ
07.2021 - 08.2025
- Communicated with dental teams to streamline patient care processes and ensure consistent service delivery.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the communities and its patients through expanded resources.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Answered incoming calls, scheduled appointments and filed medical records.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Front Office Administrator
Queen Creek Complete Dental
Queen Creek, AZ
11.2013 - 07.2021
- Streamlined patient scheduling processes to enhance office efficiency and reduce wait times.
- Enhanced billing procedures, resulting in quicker payment cycles and improved cash flow management.
- Coordinated marketing initiatives that increased patient engagement and boosted practice visibility within the community.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Achieved significant increase in patient referrals by maintaining high levels of patient satisfaction and trust.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
No Degree - Primary Education
University of Nevada, Las Vegas
Las Vegas, Nevada, NVSkills
- Critical thinking skills
- Dental software proficiency
- Claims processing
- Insurance verification
- Payment collection
- Marketing support
- Problem-solving abilities
- Scheduling and coordinating
- Adaptability
- Professionalism
Timeline
Patient Care Coordinator
Mobile Dentistry Of Arizona
07.2021 - 08.2025
Front Office Administrator
Queen Creek Complete Dental
11.2013 - 07.2021
No Degree - Primary Education
University of Nevada, Las Vegas