Elizabeth Ksenzulak
Coos Bay,0R
Summary
Accomplished Title Clerk and Legal Assistant with a proven track record at Honda World and Matthew Muenchrath Attorney at Law, showcasing expertise in title processing and exceptional communication. Demonstrated ability to enhance customer satisfaction and maintain legal compliance through meticulous attention to detail and document review.
Excelled in multitasking and efficiently managing high-volume workloads, significantly improving client service and operational efficiency.
Energetic and detail-focused individual with knack for organization and positive attitude. Possesses strong understanding of document management and data entry, with proficiency in handling administrative tasks and customer service. Dedicated to ensuring accuracy and efficiency to support seamless operations.
Overview
17
17
years of professional experience
Work History
Title Clerk
Honda World
04.2008 - Current
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Calculated and remitted state sales tax, service, and other charges.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Contacted Oregon Motor Vehicle Department to determine status of pending titles.
Legas Assistant
Matthew Muenchrath, Attorney at Law
10.2007 - 03.2008
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
Education
High School Diploma -
Marshfield High School
Coos Bay, OR06.1994
Skills
- Title processing
- File management
- Accuracy and precision
- Title research
- Document review
- Legal compliance
- Loan documentation
- Title examination
- Renewals management
- Data entry
Timeline
Title Clerk
Honda World
04.2008 - Current
Legas Assistant
Matthew Muenchrath, Attorney at Law
10.2007 - 03.2008
High School Diploma -
Marshfield High School
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