Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elizabeth Martin

Detroit,MI

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Customer Service Specialist

Tiffany & Company
05.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained and managed customer files and databases.
  • Provided primary customer support to internal and external customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Developed customer service improvement initiatives to decrease customer wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Customer Service Representative

AT&T
02.2019 - 05.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Education

No Degree - Business Management

Michigan State University
East Lansing, MI
06.2019

Skills

  • Data Evaluation
  • Cash Register Operations
  • Project Management
  • Energy Conservation
  • Customer Service
  • Inputting Claims
  • Customer Relations
  • Good Communication Skills
  • Carrier Relations
  • Effective Written and Verbal Communication
  • Call Centers
  • Special Requests
  • Customer Relationship Management
  • Valid Driver's License
  • Regulatory Compliance
  • Participant Screening
  • Field Operations Support
  • Schedule Mastery
  • High-Volume Call Environments
  • Telephone Etiquette
  • Complaint Reviews
  • Order and Refund Processing
  • Issue and Complaint Resolution
  • Fee Collection
  • Membership Inquiries and Renewals
  • Policy and Procedure Adherence
  • Legal Standards

Languages

English
Full Professional

Timeline

Customer Service Specialist

Tiffany & Company
05.2022 - Current

Customer Service Representative

AT&T
02.2019 - 05.2022

No Degree - Business Management

Michigan State University

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Elizabeth Martin