Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Martin

Detroit,MI

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

7
7
years of professional experience

Work History

Retail Sales Associate

T-Mobile
01.2021 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Utilized upselling techniques to promote additional products and increase sales.

Retail Sales Manager

Metro PCSInc
03.2017 - 01.2021
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Recruited, hired and trained [Number] associates to develop into productive team members with excellent product knowledge.
  • Supported executive and marketing departments in promotional asset development, material deadlines and product approvals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Organized promotional events and interacted with community to increase sales volume.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Education

Bachelor of Business Information Systems - Business Management

Wayne State University
Detroit, MI
04.2015

Skills

  • Retail Sales
  • Productivity Maximization
  • Folding Clothes
  • Dispute Mediation
  • Traffic Calming
  • Strategic Selling
  • Assigning Tasks
  • Time Management
  • Store Opening and Closing
  • Product and Service Sales
  • Providing Feedback
  • Cash Handling
  • Money Transfer Systems
  • Persuasive Selling
  • Customer Assistance
  • Sales Expertise
  • Cash Register Operation
  • Customer Needs Assessment
  • Retail Store Operations
  • Stockroom Upkeep
  • Policy and Procedure Adherence
  • Teamwork and Collaboration
  • Product Merchandising
  • Sales Contracts
  • Transaction Processing
  • Loyalty Promotion
  • Documentation and Recordkeeping
  • POS System Operations
  • Stocking and Receiving
  • Flexible Hours

Timeline

Retail Sales Associate

T-Mobile
01.2021 - Current

Retail Sales Manager

Metro PCSInc
03.2017 - 01.2021

Bachelor of Business Information Systems - Business Management

Wayne State University

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Elizabeth Martin