Elizabeth Mejia
Newport News,VA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated professional with extensive experience in customer service and complaint resolution. Skilled at maximizing customer engagement through personalized support and education on product offerings, leading to increased loyalty and revenue.
Overview
24
24
years of professional experience
Work History
Sales Consultant
Verizon
Dover , DE
12.2019 - Current
- Delivered exceptional service to new and existing customers by addressing concerns and offering solutions.
- Developed strong customer relationships to drive repeat business and enhance loyalty.
- Educated customers on special pricing opportunities and company offerings to maximize engagement.
- Resolved service requests through thorough troubleshooting and personalized support for users.
- Demonstrated effective communication skills in addressing product and consumer complaints.
- Maintained up-to-date knowledge of promotions, exchange guidelines, payment policies, and security practices.
- Activated customer accounts efficiently while ensuring accuracy in electronic systems.
- Increased revenue through skillful upselling by aligning product benefits with client needs.
Wireless Sales Associate
Sprint
Hampton, VA
10.2002 - 04.2017
- Assisted customers with product selection and purchasing by providing insights on features and benefits.
- Processed customer transactions accurately using point-of-sale system.
- Provided technical support for setup of wireless devices including phones, tablets, and laptops.
- Encouraged loyalty program sign-ups and service upgrades when appropriate.
- Conducted follow-up calls to ensure satisfaction with purchased products and services.
- Adhered to company policies, procedures, and safety guidelines during all job functions.
- Demonstrated troubleshooting skills for minor technical issues during sales.
- Participated in weekly meetings to strategize on sales goals and enhance customer service.
Education
Thomas Nelson Community College
Hampton, VAOld Dominion University
Norfolk, VASkills
- Customer service and support
- Time management
- Technical support
- Upselling and cross-selling
- Inbound and outbound calling
- Complaint resolution
- Consultative sales
- Order fulfillment
- Account updating
- Product knowledge
- Appointment scheduling
- Data collection
- Call center operations
- Telephone etiquette
- Communication skills
- Customer retention strategies
- Account management
Languages
English
Native/ Bilingual
Spanish
Full Professional
Achievements
- Employee Spotlight Award
- Perfect Attendance for 5+ years
- Team with Highest Overall Scores
- Exceptional Call Quality
- 2022 Presidents Club winner for Dover
- 2024 Presidents Club Winner for Dover
Timeline
Sales Consultant
Verizon
12.2019 - Current
Wireless Sales Associate
Sprint
10.2002 - 04.2017
Thomas Nelson Community College
Old Dominion University