Elizabeth Moreno
Crosby,TX
Summary
Dynamic professional with a strong background in customer service and insurance sales, previously at DMB Insurance Agency. Proven ability to build relationships and enhance client satisfaction through effective communication and ethical practices. Licensed insurance agent skilled in quotes and sales, committed to delivering exceptional service and maintaining compliance.
Overview
17
17
years of professional experience
Work History
Cashier
Channelview High School
08.2014 - 05.2017
- Provided friendly, attentive service to ensure a positive dining experience for all students.
- Continually updated knowledge of relevant health codes and regulations, maintaining strict compliance at all times.
- Monitored cafeteria safety protocols such as allergen awareness signage and emergency response procedures for choking incidents.
- Enhanced student satisfaction with diverse, well-balanced menu options.
- Cleaned and sanitized surfaces, tools, and equipment.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Insurance Agent
DMB Insurance Agency
03.2022 - 10.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Receptionist
San Felipe Catholic Church
11.2011 - 01.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Corresponded with clients through email, telephone, or postal mail.
Cashier
Sellers Bros Food Market
03.2007 - 02.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
GED -
La Marque Learning Center
Houston, TXSkills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Life insurance
Timeline
Insurance Agent
DMB Insurance Agency
03.2022 - 10.2023
Cashier
Channelview High School
08.2014 - 05.2017
Receptionist
San Felipe Catholic Church
11.2011 - 01.2013
Cashier
Sellers Bros Food Market
03.2007 - 02.2010
GED -
La Marque Learning Center