Elizabeth Muniz
Houston,TX
Summary
Multi-talented, Bilingual, Administrative Assistant with 20+ years of experience in technical support and administration. Known for reliability, and a collaborative approach. Eager to leverage organizational and multitasking skills to excel in the Office Administrator position with Audubon Companies. Senior administrative professional with a proven track record in optimizing office functions and supporting executive teams. Known for efficient handling of schedules, correspondence, and meeting logistics to drive organizational success. Highly collaborative, adaptable to changing needs, and committed to delivering exceptional administrative support.
Overview
20
20
years of professional experience
Work History
Sr. Administrative Assistant
Primoris Energy Services
Houston, TX
02.2024 - 10.2024
- Managed approximately 50 incoming emails daily
- Coordinated setup and distribution of tech equipment for new employees, including laptops and monitors
- Facilitated onboarding by managing background checks and identity verification
- Handled IT ticketing via ServiceNow to resolve technical issues efficiently
- Systems and computer applications used: UKG Pro, Accurate Background, ViewPoint, Autodesk, mJobTime, Outlook, Teams, RingCentral, Microsoft Excel and Adobe Pro
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
Outreach Operations Representative
UnitedHealth Group/ Robert Half
Houston, TX
08.2023 - 09.2023
- Conducted follow-ups with government entities to correct insurance data in internal systems
- Validated insurance coverage dates with employers for CMS compliance
- Systems and computer applications used: Center for Medicare and Medicaid Services portal, Microsoft Teams, Outlook, and WebEx
- Made approximately 50 outbound calls.
- Optimized workflows to increase efficiency and decrease errors in day-to-day operations.
- Participated in continuous improvement initiatives aimed at enhancing overall organizational effectiveness.
Transfer Processor
American National Insurance / Meador Staffing
League City, TX
04.2023 - 07.2023
- Served as a primary contact within Annuity Services for transfers and rollover requests
- Managed status updates and handled escalated email inquiries
- Provided detailed responses to client and internal inquiries
- Systems and computer applications used: PolicyLink, BPM Portal, Insight, Outlook and Teams
Sales Support Representative (Remote)
Clover Health / Robert Half Staffing
Houston, TX
09.2022 - 12.2022
- Assisted sales consultants with navigation and system-related inquiries
- Resolved broker issues related to Medicare, application status, and commissions
- Systems and computer applications used: MacBook Air, Zoom, OKTA, Salesforce, Five9, Slack, Gmail Calendar, and Center for Medicare and Medicaid Services portal
Billing Analyst / Data Entry Clerk
Texas TransEastern / Robert Half Staffing
Pasadena, TX
10.2020 - 09.2022
- Supported billing processes, ensuring accuracy across weekly and monthly reports
- Conducted data analysis to align invoicing with balance sheet reporting
- Handled administrative tasks, including phone coverage and office support
- Systems and computer applications used: Windows Laptop with additional monitors, CITRIX, TMW, Samsara, DTN Fuel Suite, Outlook Email and Calendar, and Teams
Administrative Assistant
Robert Half Staffing
Houston, TX
01.2019 - 04.2020
- Provided customer support through order verification, entry, and electronic filing
- Addressed customer inquiries related to order status, lead times, and recommendations
- Educated clients on product options and enrollment for targeted campaigns
- Recruit new and existing members and motivate them to enroll electronically on a specific campaign
- Systems and computer applications used: Laptop, tablet, Workday, Oracle, Outlook and Microsoft Teams
- Completed short-term assignments for the following clients: LivaNova, Industrial Scientific, Corp., and Biomat USA
Bilingual Customer Service Agent
ImageNet Consulting/ Robert Half Staffing
Oklahoma City, OK
11.2016 - 11.2018
- Supported clients by processing service requests for printers and copiers
- Collaborated daily with internal departments for coordinated service delivery
- Provided Spanish translation to facilitate communication across departments
- Systems and computer applications used: Windows PC, Laptop, Laserfiche, SharePoint, Outlook and Teams
Education
Some College (No Degree) - Graphic Design
University of Houston
Houston, TXHigh School Diploma -
Jones Futures Academy
Houston, TX06.2000
Skills
- Proficient in Microsoft Office Suite, Google
- Workspace, ServiceNow, and Salesforce
- Bilingual – English, Spanish
- Proficiency with RingCentral, ViewPoint,
AutoDesk, UKG Pro, mJobTime, TEAMS
- Team Collaboration
- Onboarding and Training
- Written and Verbal Communication
- Organizational Skills
- Proficient in Microsoft office
- Executive support experience
- Expense reporting
Timeline
Sr. Administrative Assistant
Primoris Energy Services
02.2024 - 10.2024
Outreach Operations Representative
UnitedHealth Group/ Robert Half
08.2023 - 09.2023
Transfer Processor
American National Insurance / Meador Staffing
04.2023 - 07.2023
Sales Support Representative (Remote)
Clover Health / Robert Half Staffing
09.2022 - 12.2022
Billing Analyst / Data Entry Clerk
Texas TransEastern / Robert Half Staffing
10.2020 - 09.2022
Administrative Assistant
Robert Half Staffing
01.2019 - 04.2020
Bilingual Customer Service Agent
ImageNet Consulting/ Robert Half Staffing
11.2016 - 11.2018
Some College (No Degree) - Graphic Design
University of Houston
High School Diploma -
Jones Futures Academy
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