ELIZABETH MUNOZ
LEDYARD
Summary
Friendly and flexible with solid customer service background. Quick learner with extensive understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
12
12
years of professional experience
Work History
Scheduling Coordinator
Lawrence And Memorial Hospital
06.2015 - Current
- Used EPIC to schedule patients and transcribe provider orders.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
PACS Assistant
Lawrence And Memorial Hospital
06.2015 - 02.2018
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Conducted patient intake interviews, recording and documenting relevant information.
- Registered and verified patient records before appointments with most up-to-date information.
Medical Assistant
Plainfield Walk-in
10.2013 - 08.2015
- Obtained client medical history, medication information, symptoms, and allergies.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information and vital signs.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Education
Medical Billing And Coding - CPC -
CT State Community College
Norwich08-2025
Skills
- Confidentiality requirements
- Effective multitasking
- Schedule organization
- Medical terminology
- Data entry
- Proficient in EPIC
Timeline
Scheduling Coordinator
Lawrence And Memorial Hospital
06.2015 - Current
PACS Assistant
Lawrence And Memorial Hospital
06.2015 - 02.2018
Medical Assistant
Plainfield Walk-in
10.2013 - 08.2015
Medical Billing And Coding - CPC -
CT State Community College
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